Durgesh Gupta Email and Phone Number

Managed client relationships for Luxurious projects, overseeingapproximately 250 clients per projectConducted comprehensive welcome calls for new bookings, ensuringclear understanding of booking details and guiding clients through theentire process.Administered milestone-based demand letters in accordance with thepayment schedule, maintaining timely communication via calls and emailsto facilitate collections.Implemented a structured process for reminders… Show more Managed client relationships for Luxurious projects, overseeingapproximately 250 clients per projectConducted comprehensive welcome calls for new bookings, ensuringclear understanding of booking details and guiding clients through theentire process.Administered milestone-based demand letters in accordance with thepayment schedule, maintaining timely communication via calls and emailsto facilitate collections.Implemented a structured process for reminders, pre-cancellations, andcancellations to address delays and provide exceptional customerservice.Coordinated extensively with customers, registrar offices, and internalteams to ensure timely registrations.Collaborated closely with Site CRM, Project, and Facility Managementteams to ensure flats were ready for customer possession, therebyensuring high satisfaction levels.Managed and coordinated with the accounts team to reconcile clientaccounts for efficient possession file preparation.Fostered relationships with existing clients to secure referral bookings,contributing significantly to achieving sales targets. Show less

Directly collaborated with clients to discern and address their needs andpreferences, ensuring high levels of satisfaction and loyalty.Streamlined client information, agreements, and transaction processing,optimizing efficiency and accuracy in client management.Initiated the creation and maintenance of client portfolios, enhancingorganizational knowledge and resource allocation.Implemented a data-driven approach, managing and sharing insightfulreports with clients to… Show more Directly collaborated with clients to discern and address their needs andpreferences, ensuring high levels of satisfaction and loyalty.Streamlined client information, agreements, and transaction processing,optimizing efficiency and accuracy in client management.Initiated the creation and maintenance of client portfolios, enhancingorganizational knowledge and resource allocation.Implemented a data-driven approach, managing and sharing insightfulreports with clients to facilitate informed decision-making.Orchestrated and executed successful marketing, sales, and promotionalinitiatives.Conducted engaging webinars, showcasing industry expertise andpresenting reports to clients, resulting in increased engagement andclient understanding. Show less

Exceeded sales targets by leveraging effective market research andquality service, resulting in increased bookings.Sold luxury residential projects in prime city locations, activelyparticipating in exhibitions and promotions.Boosted customer satisfaction through diligent query resolution andprospective client identification, enhancing business from existingclientele.Facilitated customer information flow, ensuring high project walk-ins, andassisted sales managers… Show more Exceeded sales targets by leveraging effective market research andquality service, resulting in increased bookings.Sold luxury residential projects in prime city locations, activelyparticipating in exhibitions and promotions.Boosted customer satisfaction through diligent query resolution andprospective client identification, enhancing business from existingclientele.Facilitated customer information flow, ensuring high project walk-ins, andassisted sales managers in deal closings on-site.Enhanced lead generation through client referrals, conducting surveys forfeedback, and encouraging revisits for closure.Collaborated with brokers and the sales team, contributing to successfulchannel partnerships and post-implementation customer support. Show less

Crafted a business development strategy emphasizing financial growthand profitability.Arranged business development meetings with prospective clients.Conducted research to identify new markets and customer needs.Promoted the company's products/services addressing or predictingclients' objectives.Built long-term relationships with new and existing customers.Sought opportunities to cross-sell or upsell to existing clients.Monitored and assessed the activities of… Show more Crafted a business development strategy emphasizing financial growthand profitability.Arranged business development meetings with prospective clients.Conducted research to identify new markets and customer needs.Promoted the company's products/services addressing or predictingclients' objectives.Built long-term relationships with new and existing customers.Sought opportunities to cross-sell or upsell to existing clients.Monitored and assessed the activities of competitors to proactivelysatisfy and retain clients.Provided excellent service to maintain a positive reputation for thebusiness.Resolved any customer complaints promptly and professionally.Set revenue targets and developed and executed a strategy to meetthem. Show less