Durgesh Kumar Email & Phone Number

India

Hyderabad, Telangana, India

Primary Responsibility is to recruit agents as per guidelines & activate agents on a monthly basis as per given plan.Monitor & Develop the Agents and ensure that they meet the target.Act as a mentor, coach for the team to drive Business/Sales Targets Enhance Team earnings based on vintage.Focus on Advisor / Financial consultants & Customer Retention. Generate sales leads through Financial Consultants and advisors by up selling and cross selling of product mix.Bring in best practices to offer excellent experience while on boarding customers. Maximize sales productivity of the team and achieve sales targets, Responsible for branch Target. Provide in-the-field support to direct reports by joining them on calls and providing coaching and feedback based on performance.To maintain high morale and engagement levels of the teams by providing constructive feedback and fostering right environment. Adhere to a proper business work ethic and create a similar expectation of direct reports/peers.Ensure high quality and high persistency of business generated to support long-term profitability of the company

Hyderabad, Telangana, India

Results driven & Customer oriented Professional with 20+ years of Customer Service Experience in Retails Sales & Service operations in Telecom Industry. Quality focused & pragmatic team player providing track record of achievement maximizing productivity, optimizing workflow, building alliances, exceeding objectives, strengthening communications, and ensuring best class customer services. Lauded for high degree of diligence and adherence to policies and standards. Adaptable leader who thrives in fast-paced high-stress environments