Managing central CVM Platform Systems Capable of Executing Formulated CVM Strategy , Aiding Delivery Alignment to Organization’s Transformational Consumer Journeys (Digital & Non Digital)Monitor , Innovate & Improve Operations Framework for CVM – Platform - Deliver Productivity & Cost Savings, Revenue Enhancement(ARPU) , Churn Reduction through Projects & initiatives over PlatformsDeploy New Capabilities with Disruptive Innovations, Customer Oriented solutions bringing best service solutions & Capabilities to the businessFacilitate Prioritize customer experience initiatives across market segments to improve NPS, Consideration, and Emotional Bonding and Market share.

•Handled BFSI & Telecom project as a project & marketing consultant for the overall delivery of CVM platform deployment.•Deployment of Inbound and Outbound use cases in various telcos & BFSI clients as part of CVM strategy to drive incremental revenues through customer segmentation.•Engagement with internal & external leadership team to drive digital footprint like App/E-Mail/Facebook, whats app etc. Across African & Asian market.•Ensure correct and standard communication on all customer/retailer via Omni channels like SMS/OBD/USSD/Website/APP etc. to maintain consistency in communication.•Working with Big Data/Data Science team for building CVM strategies.•Measurement of campaign ROI and provide accurate insights to.•Design & Launch contextual segmented marketing campaigns (Promotional Offers) for telcos & BFSI clients in different Geographies within and outside India with aim of Cross sell(Cross sell third party product / In-house product), Upsell (Upgrading the product-Credit card upgrade campaign / RMGM & UMGM campaign), acquisition(Baby care campaign) and retention(Inactivity Campaign / ZMU Campaigns).•Program Consultant for roll-out project to integrate various channels (outbound/inbound, digital channels) & Data sources with single campaign Platform.•Lead & Manage implementation, tracking, measurement and A/B Testing of CVM campaigns, along with clients and CVM teams.•Prepare and execute detailed User Acceptance Testing (UAT) use cases of Projects / Fixes as per the requirement in new & existing systems handled by the team.•Project Management - Coordination with various Departmental Heads / Users like Product team, IT Teams etc. to execute projects as per requirement.•Prepare Business Requirement Document (BRD) / Functional specification documents.•Prepare User Guides and train users on newly developed Systems / Features.•Vendor Management - Managing projects with various vendors/agencies handling various channels for the organization

• Maintaing database in MS-Access. Writing SQL queries for data extraction, updation• Writing VBA module & macros in excel & Access for quick report extractions • Collation Of daily Production in MS-Access• Preparation various types of Reports at operations as well as management level • Extracting data from NGRS,Trac & Nextgen system and creating reports as per client requirement • Preparing weekly and monthly presentation giving analysis and insights for C level• Preparing Adhoc reports as per the demands from the Client & Operation• Maintain accurate and clear documentation for operational procedures and activities• Supervising the team in its day-to-day operations and ensuring the given tasks are delivered by team in time

• Maintaining database in MS-Access. Writing SQL queries for data extraction, updation.• Writing VBA module and macros in excel,Access for extract report in short time period• Collation Of Barring Dumps(Prepaid,Postpaid).Activation Base;Regionwise,Hubwise Barring Reports (Prepaid,Postpaid).• Regionwise,HubWise CircleWise Report for Zero Usage & <90Secs-Activation Base.• Regionwise,HubWise CircleWise Report for Zero Usage & <90Secs-Fulfillment Base.• Zero Usage & <90Secs-Activation Base MDN Wise Data Dump Shared With Circles.• Regionwise,HubWise CircleWise Report For CDMA-GSM-RTL Prepaid/Postpaid.• Region Wise CircleWise ProductWise Report For CDMA-Postpaid-IND.• Region Wise CircleWise ProductWise Report For CDMA-Postpaid-Corp.• Region Wise CircleWise ProductWise Report For GSM-Postpaid.• Daily Downloaded the E-Recharge Dumps from BI(Business Intelligence) tool & Add in Monthly Decrement Report. • Monthly Publishing the OnCall-Activation Report HSD (CORP-DST).• Weekly Publishing the Pre to Post Migration Report.• Daily Publishing the RegionWise-HubWise 30days Rolling Bases Overall & Event-Wise Suspension Report (Prepaid-Postpaid)