Durgesh Vinay Email & Phone Number

Noida, Up, In

• Analyze customer requirements and recommend enhancements to Futurex cutting-edge, hardware-based cryptographic solutions• Provide ongoing technical support and guidance to Futurex’s global customer base• Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry• Conduct customer training on Futurex products and data security best practices• Provide project management services for custom development initiatives and global Hardened Enterprise Security Platform implementations• Write and maintain technical documentation released to the public• Understand industry-specific APIs and protocols used when interfacing with external systems• Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data

• Linking every technology recommendation with a business value, continuously monitoring platform health indicators, and elevating awareness when one of our main objectives is at risk.• Be a production readiness steward for the Crypto Services platform (CaaS, HSMs), by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard’s technology platforms.• Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications.• Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.• Help us solve problems and support daily operations with a distinct focus on triage, impact mitigation and root cause identification through a depth of knowledge for corresponding products.• Automate all things by having a low tolerance for manual work and drive towards CI/CD concepts and processes.• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.• Practice sustainable incident response and blameless postmortems.• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover

Noida, Uttar Pradesh

· Escalation point for PayShield and EFT for India support team.· Mentor and advise support engineers in the diagnosis of complex customer issues.· Lead cross-functional teams to execute field issue reviews.· Support the release of software releases, hotfixes, and patches to minimize risk of unexpected issues and ensure thatthe releases are downloadable and that any fixes contained in the releases resolve the customer issues.· Advising customers, work to diagnose customer issues with Thales Encryption products, and interpret logs and errormessages as well as interrogate and understand the customer environment where the products are being used.· Recommending solutions and workarounds to known problems and advise customers on how to apply the solution orworkaround.· Providing guidance and support on how to use Thales products with 3rd party solutions and supported integrations.· Develop and document (in our knowledge base) solutions and workarounds to known problems and advise theCrypto-Management support team on how to apply the solution or workarounds to known issues.

Noida Area, India

· Working in coordination with different entities of the project as a part of Global Support Team and helping clientswith their Data security Infrastructure.· Providing high-end technical support on systems, managing incidents and ensuring high end-user satisfaction levels onSafeNet Technical Level-2 and Level-3 product issues.· Working with HSM used to manage the encryption keys.· Working with sales and R&D team for new releases.· Define and distribute technical documentation for new issues and validating the documents.· Reviewing the new customer link feasibility and necessary configuration.· Define and distribute technical documentation for new issues and validating the documents.· Reviewing the new customer link feasibility and necessary configuration.· Raising the tool tickets for any tool related issue and coordinating with Development Team for timely resolution.· Knowledge and understanding of networking technologies. (VPN, Load Balancers, Firewalls, Routers, etc.)· Understanding of payment technologies.· Extending high-end technical support at sites and ensuring high customer satisfaction levels through promptlyaddressing client’s problems.· Processing customer’s request in online tools as per the technical parameters.· Rendering code updates for fixing reported defects and providing detailed information with Tier 1 clients.· Maintaining the records for major problems faced by the customers w.r.t. products in large numbers & reporting thesame to the concerned department.

Noida Area, India

Noida Area, India

- Involved in technical trouble-shooting of Information security products by understanding the customer queries and responding them both through email and phone with a sensitivity of customer requirements.- working on Security products i.e. PKI, PKCS etc.- responsible for replicating problems for escalation to sustaining/engineering/QA team and following up with them to drive resolutions- Dealing with Enterprise customers i.e. B2B and providing them the coding samples if needed and ensuring customer satisfaction with resolutions.- Maintaining the documents related to the customer issues and solutions and learning new products as they become available.

New Delhi Area, India

Handling corporate sales for IT Infrastructure, Switches, Routers, Firewall, Wireless, VC.Handling OEMs HP, Cisco, Checkpoint, Fortinet, F5, Aruba etc.As Account Manager - Manage key strategic accounts through entire sales process. Build and establish long-term customer relationships Develop sales strategy both short term and long term.- Also indirectly responsible for the entire presales effort and post sales delivery and support through effective collaboration with extended teams- To engage with CXO's/CTO/CIO's and to be articulate the company vision and technology architecture for enabling customer business strategy.- Possessing a strategic well rounded perspective on working within the complexity of PC Solutions 360 degree relationships with key strategic accounts that include OEMs and ISV relationships; and leveraging these to drive deeper penetration of HP technologies.- Consulting and solution offering to enterprise customers.- Building relationship with OEM and ISV's account managers for lead.- Presales training and update on technology with exams/certification- Develop and execute sales strategies. - Maintain and strengthen a large portfolio of clients. - Manage sales budgets and set targets.