Duron Alexander Email & Phone Number

Chester, South Carolina, United States

Greenville, South Carolina, United States

Camden, South Carolina, United States

Columbia, South Carolina Area

Repair/replace lcd screen/digitizer of popular cellphones; iPhones, Samsung phones,Motorola and Google phones. Maintain in depth knowledge of cellphone part and functionality. Troubleshoot issues when problems arise during repair and accurately adjusting or using commonsense knowledge to complete repair. Track inventory and reach out to other techs when parts are not on hand while maintaining jobs scheduled. Sustain high customer satisfaction by keep customer informed and in the loop to guarantee quality of repair or indication of resolution when issues arise. Study, follow up, on new device repair guides to remain knowledgeable of new/upcoming device repairs and changes.

Columbia, South Carolina Area

● Provide prompt, courteous customer service assistance to callers in response to different level inquiries regarding provider claims in a call center environment.● Assess issues and effectively research using provided tools and resources to provide accurate responses in resolving provider claim issues.● Develop excel spreadsheet for tracking provider email inquiries. This is used to monitor pending and completed emails.● Delegate provider email assignment to fellow CSA’s to ensure resolution and timeliness met for response. ● Execute first call resolution call centers skills by answering provider inquiries via taking inbound calls or making outbound calls and minimizing provider callbacks. ● Assist Coordinators/Management in identifying unknown claim issues for claim resolution and escalation. ● Maintain knowledge of Medicaid bulletins and updates to effectively handle provider concern and questions.● Train newer CSA representatives with core call center skills providing knowledgeable information of policies and procedures. ● Answer help emails from fellow CSA’s regarding provider issues and concerns. ● Deescalate supervisor call requests when assisting irate providersActing as a Team leader and handling supervisor requests when Supervisors are unavailable to minimize requests for management.

Camden, Sc

● Perform sales and transactions at register such as counting money; check cashing, bill payments, etc.● Develop and process photographs, and prepare orders in the allotted time so that it is ready for customer pick up.● Instruct and direct customers on how to scan, load, and print photos at photo kiosk, and assist customers in choosing cameras and accessories best suited for them.● Assist in sales of electronic devices and equipment such as TV’s, computers, phones, GPS devices, etc.● Execute sales in contracts for prepaid and post-paid wireless services with companies such as Verizon Wireless, At&t, and T-Mobile● Provide customers with credible information for which type of wireless service is best suited for them based on location and the type of device being looked for.● Successfully instruct and help customers gain a sense of comfort when learning basics for the wireless device looking to be purchased● Remain aware of changes and news happening in wireless markets and accurately translating the necessary information over to customers

Columbia, South Carolina

● Effectively answer customer inquiries of Medicare benefits in a precise and timely manner.● Follow proper scripting to give correct information while and also displaying ability to communicate effectively for information that is unscripted while still following Federal and HIPPA guidelines for Medicare benefits.● Remain aware of changes in the Medicare program and translate the information tobeneficiaries concerned about their coverage.● Communicate and efficiently enroll beneficiaries in Prescription Drug Plans by discussing best pricing and coverage options for beneficiaries.● Remain in control of the phone call and accurately solve problems beneficiaries were concerned with.

High School Diploma

Bachelor Of Technology - Btech, Computer Systems Networking And Telecommunications