Durrell Johnson Email & Phone Number

Mesa, Arizona, United States

Helped students complete applications and navigate admissions processes. Met or exceeded enrollment and retention goals consistently.Provided prospective or new students with information about educational and career planning, university resources and academic programs. Reached out to applicants via calls, texts, emails and social media.

Tempe, Arizona, United States

Contracted position. Facilitated and delivered content from the US Census Bureau on behalf of client Maximus Federal. All training was conducted on site in a virtual classroom environment. Job duties also included: Attending training sessions on how to deliver new content and feedback Creating virtual training classrooms and uploading the required content.

Worked with Education at Work client Microsoft revamping facilitator guides for the launch of our support contact center in Tempe, Arizona. Job duties also includes candidate interviews, teach backs and role plays with Microsoft executives, product up trainings, some curriculum development.

Tempe, AZ

Managed ASU students hired through Education at Work as they answered help desk tickets for our client, Venmo and PayPal. Job duties included weekly coaching with employees, call calibrations with our client and adhering to our metrics to ensure success of the program.

Phoenix, Arizona, United States

Assisted with managing the investor services department. Job duties required were an extensive knowledge of the software and tools available to investors. Managed a team of 8 to ensure they delivered accurate and consistent information to our investors. Had to take over escalations as needed and meet a required KPI each month.

Tempe, Arizona, United States

Job duties required assisting the property manager and staff with meeting occupancy standards as well as outreach marketing to garner business to the community. Job responsibilities also included deposit accounting, resident retention and building rapport with our locators to help accelerate business.

Scottsdale, Arizona, United States

Worked between two properties assisting with leasing apartments to meet occupancy standards. Job duties also included property tours, outreach marketing and move in/out inspections as well as delivering excellent customer service to prospects and current residents.