Durriya Alphonso Email and Phone Number

 Responsible for the Performance Appraisal of all employees conducted on a quarterly basis. Coordinate with the employees on their PA. One to one meeting with low performers. Handled the entire Recruitment Oversees Project to India in December 2018, to hire 102 employees as Technicians.  Collaborate with hiring managers to set qualification criteria for future employees Creating and publishing job ads in various portals Screen resumes and job applications Sourcing and reaching out to qualified candidates for current open roles on social media and professional websites like LinkedIn, Bayt.com, Facebook and Company website. Conduct initial phone screens to create shortlists of qualified candidates Interview candidates in-person for a wide range of roles Follow up with candidates throughout the hiring process Maintain a database of potential candidates for future job openings Coordinating the hiring process end-to-end Track hiring metrics including time-to-hire, time-to-fill and source of hire, preparing recruitment reports Serving as a go-between for candidates and hiring managers Prepared a Franchise Manual Prepared an Employee Handbook  Visit showrooms, meet with employees to sort out issues and coordinate with Managers on the issues.

 Prepared and executed the complete job descriptions for all employees.  Introduced departmental structures. Handled the full oversees Recruitment project to India in March 2018 to hire 50 employees as Technicians Writing job postings, scheduling, and providing guidance in screening and participating in interviews and involve in selection of candidates.  Coordinated the Manpower Planning process and executed from start to its completion. Travelled to India to hire Technicians. Analyzes the recruitment process performance, prepares recruitment reports Responsible for the Performance Appraisal of all employees conducted on a quarterly basis. Ensuring all the information in entered into the system. Coordinate with the employees on their PA. One to one meeting with low performers. Directed and coordinated the ongoing projects in the company and ensured completion as per timelines. Follow up with employee issues and escalated to the Manager to resolve.

 Recruiting staff – includes checking application forms, short listing, interviewing and selecting candidates for lower level vacancies Advising on issues related to salary, promotion, inter-country transfer, benefits etc Dealing with staff grievances and work through issues concerning them Followed up and ensured that various HR trackers were updated periodically: Scorecard, Memo, AOR, Exit interview, Disciplinary, Marketing calls, Remedies, ePAF (Electronic Personnel Action Form) tracker Assisted AHRM / HRBP in reviewing and formatting HR policies and procedures to ensure compliance within the business Assisted AHRM / HRBP in exit interviews, disciplinary Handled brands which included Health & Beauty, Boots Pharmacy, H & M, Harvey Nichols and Fashion & Footwear (F&F) division with around 25 brands which included Mothercare, Debenhams, Claries, Payless, Topshop/Topman, Milano, Oasis etc preparing and follow up on structures, memos, ePAFs, Annual Salary Reviews, Quarterly promotions etc Analyzing training needs in conjunction with AHRM / HRBP for the divisions handled Organized F&F Assessment Center for Store and Area Managers and prepared individual interview packs for the assessment

 Assisted Area HR Managers in training new joiners regarding Appraisals Assisted with processing of termination  Attended to employee related issues and grievances and ensure positive employee relation Provided assistance to staff on policies and procedures of the business Liaised with other departments like Recruitment, Government Relations, Payroll, Training, Customer Care for the smooth functioning of the business Prepared Monthly Attrition reports for Management and Market HR Business Partner  Prepared Memos and Structures as per brand request and obtained necessary approvals Compiled Quarterly promotions for divisions while maintaining deadlines Compiled Annual Salary Reviews for division as per Management guidelines

 Ensuring stock take dates are notified to all departments.  Updating of various trackers and compilation of the Key Financial Report for the division on a monthly basis

 Maintain & update new joiner’s tracker. Conduct exit interview for head office and store staff up Grade 12. Maintain an exit interview tracker & support Area HR Manager (AHRM) in conducting a detailed exit interview analysis. Support the AHRM by maintaining and updating the Areas Of Responsibility (AOR) for the team for the annual incentive. Support AHRM with the Annual Merit Review process by following up with the teams, consolidating the information so as to meet deadlines. Maintain & collate the completed performance appraisal forms and summary sheets for the division. Maintain & collate scorecards & succession planning information for the division. Provide constant administrative support to the AHRM Coordinated with Recruitment teams in GCC countries to fill local and overseas recruitment vacancies & follow up on recruitment issues with Managers. Compiled and analyzed data through HRMS database and prepared reports including headcount, attrition, as required by the Function Head.  Advised and answered queries from employees, Managers and Function Head on policies and procedures.  Ensured all vacancies were filled with suitable candidates within the targeted time. Ensured all recruitment of staff are completed as per the timelines for the business, for example stores are fully staffed for new store openings. Coordinated with the Government relations department to ensure work visas/transfers for overseas/locally recruited employees. Prepared disciplinary letters, maintained and updated disciplinary tracker regularly Ensured internal transfers and mobility. Coordinated with the suppliers for ordering store uniforms for staff. Ensure staffs are provided with uniforms as required, as per company policy. Assisted training programs for store staff with regards to all aspects of workplace performance and professional development.

 Handled multitasking, prioritize and worked well under pressure, with minimal or no supervision. Resolved staff queries and complaints. Offered total administrative support to the Managing Director, Department Managers, head office and store staff. Arranged appointments, conferences, meetings and travel bookings.  Assisted in coordinating advertising and sales campaigns for store sales. Coordinated with the marketing department for planning and execution of campaigns. Also coordinate with the Advertising and PR agency to ensure implementation of the brand creative as per the template and timely delivery of advertising material to the store. Ensured that stores adhered to deadlines on sales campaigns and promotions.

 Resolved complaints of students/parents/teachers, tactfully with the higher management Processed student’s admission files and consolidated results and result sheets of students with the Ministry of Education. Co-ordinated of work between sister concern schools. Maintained all record-keeping procedures, computerized records for students as well as staff attendance.

 Performed administrative and secretarial functions, scheduled appointments for the General Manager. Organized travel arrangements, corporate agendas and itineraries, assisted with general accounting functions.