I am an IT professional with experience and skills in cyber-security, hardware/software support, technical support, and customer service. I am a detail-oriented individual who thrives in client-facing environments. I have a passion for customer service with a focus on the technical side of things. Through many years of experience in service and technical support, I have honed the ability to identify problems and provide a fitting solution via different support channels (phone, e-mail, chat, and online community) while maintaining customer satisfaction. I am currently training and developing knowledge and skills in Project management and Data science.