Information Technology System Administrator
Current• Monitor and maintain Windows Server operating system and additional server components including but not limited to Exchange, Active Directory, SharePoint, SQL Server, and Skype for Business Server.• Apply patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment and perform operating system and patch testing on all changes prior to installation.• Execute basic PowerShell or Command Shell commands.• Monitor and review system logs and detect and troubleshoot problems.• Write basic technical documentation.• Control system access and security aspects of critical systems.• Demonstrate in day-to-day work adherence to security best practices and Technology Services access control and security policies.• Establish and maintain suitable resource and performance monitoring on all systems.• Partner with the Technology Services Help Desk by setting and managing the expectations of customers.• Act as an advocate for Technology Services customers in service planning and deployment across the organization.• Demonstrate day-to-day adherence with change control precepts and practices.• Provide technical support and customer service directly to customers.• Discover and communicate potential service problems by identifying patterns occurring across separate help desk tickets and customer reports.• Work efficiently with minimal guidance from Senior or Lead administrators.• Understand the applicable processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement.• Resolve customer satisfaction issues. • Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability.
