⦁ Preparing SOP’s in cooperation with Director of Front Office and Chief Concierge⦁ Conducting interviews and evaluating candidates ⦁ In charge of the team consisting of 11 people plus the valet team⦁ Train and direct new joiners ⦁ Supervise daily shift process ensuring all concierge/bellmen members adhere to standard operating procedures⦁ Replacing Chief Concierge during his ab

⦁ Ensure outstanding customer service all the time⦁ Supervise daily shift process ensuring all concierge/bellmen members adhere to standard operating procedures⦁ Train, direct the work of, resolve issues and coach and counsel the concierge team members to ensure a quality operation⦁ Conducting interviews and helping recruiting new team members ⦁ Assist with any plans or arrangements the guest intends to make during their stay⦁ Follow department policies, procedures and… Show more ⦁ Ensure outstanding customer service all the time⦁ Supervise daily shift process ensuring all concierge/bellmen members adhere to standard operating procedures⦁ Train, direct the work of, resolve issues and coach and counsel the concierge team members to ensure a quality operation⦁ Conducting interviews and helping recruiting new team members ⦁ Assist with any plans or arrangements the guest intends to make during their stay⦁ Follow department policies, procedures and service standards⦁ Follow all safety policies Show less

- part of pre-opening team