Retention And Renewal Officer
Serbia
- Calling private customers of Telenor services, in order to renew the contract and continuing cooperation with Telenor;- Calling private customers of Telenor services to sale new SIMs and services;- Calling non-existing individual customers of Telenor, in order to sale SIMs and services and sing contract with Telenor; - Understanding and educating customers about Telenor services, products and prices;- Resolving customer requests received by fax, e-mail, web or forwarded by other departments within Telenor;- Processing customers requests through the Customer Care and FLS applications;- Performing cross / up sell activities;- Saving and editing data of private customers of Telenor services through FLS applications.