Dusan Hecko Email and Phone Number
Dusan Hecko work email
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Dusan Hecko personal email
Director of Banking Business Unit at Maind
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Managing DirectorMaind Jan 2023 - Present -
Director Of Banking Business UnitMaind Oct 2019 - Dec 2022Bratislava, SlovakiaResponsible for services provided by MAIND in Banking Sector, namely for:- Business Development / Account Management- Delivery Management / Quality Assurance- People Management- Operational Reporting
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Director Consulting Services (Financial Sector)Cgi Sep 2014 - Jul 2019BratislavaResponsible for services provided by CGI Slovakia in Financial Sector, namely for:- Business Development / Account Management- Delivery Management / Quality Assurance- People Management- Operational Reporting -
Delivery ManagerCgi Feb 2013 - Mar 2014Customer: 2nd largest Slovakia bankProject: Bank decided to implement new payment gateway (PGW) mainly to comply with EU regulation related to SEPA, but also to manage processing of payments in one unified system and to improve the quality of payment processing. Bank decided to implement CGI product SEPA Engine as PGW. Implementation covered processing of SEPA transfers, direct debits and R-transactions. PGW was directly integrated with many systems like Internet banking, branch office application, Loans, Mortgages, Corporate clients, ERP system or with payment processing systems.
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Siebel Crm Solution ArchitectLogica Sep 2010 - Apr 2012Customer: Major Telco Operator (Hungary)Project: CRM solution based on Oracle Siebel 8.1. CRM implementation project supporting business processes mostly on Customer Care, Sales, Marketing and IT departments. Core of the solution is on implementation of Account Management, Order Management, Service Management, Central Product Catalogue, integration to CTI and to different legacy applications.Platforms: Siebel 8.1 integrated using Tibco middleware -
Siebel Crm Solution ArchitectLogica May 2008 - Mar 2010Customer: Major Telco Operator (Slovakia)Project: Implementationo of Oracle Siebel 8.0 (Account Management, Order Management, Product Catalogue, CTI etc.). CRM implementation project supporting business processes on Customer Case, Sales and Marketing department. Core of the solution is on implementation of Order Management and Central Product Catalogue.Responsibilities: - Proposal preparation for implementation project (Technical & Commercial parts)- Implementation of CRM business processes - Contact person for customer business representatives during whole project lifecycle- Analyzing of business processes and their mapping to Siebel CRM out-of-box objects and functionalities- CRM scope definition and modification (member of project Change Management board)- Functional Specification (Siebel High level design)- Technical specification (Siebel Technical design)- Siebel Stream leading (12+ team members)
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Clarifycrm Solution Architect (Technical Design Authority)Logica 2006 - 2008Customer: Major Telco Operator (Slovakia)Projects: Set of projects for Customer Care and Sales departments related to ClarifyCRM solution and integration- Voice/Non-Voice routing- Euro Conversion- New Generation Customer Ineteractions- Differentiated Customer Management- Implementation of new products (e.g. Closed User Groups)Position: Solution Architect responsible for proposals preparations, delivery coordination, design preparations, team coordination, customer facing activities, etc.
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Clarifycrm Team LeaderLogica 2004 - 2006Customer: Major Telco Operator (UK)Project: Customer decided to replace its old trouble ticketing system based on Vantive by the new one based on ClarifyCRM. They required keeping previous functionality within the new system and on top of that requires new functionality to support ITIL processes.Position: ClarifyCRM Stream leader and was responsible mainly for:- Requirements analysis- Solution desing- Leading ClarifyCRM srteam of 7+ developers
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Senior Clarifycrm DeveloperLogica 2003 - 2004Customer: Major Telco Operator (Slovakia)Project: Implementation of new CRM supporting mainly Customer Care department (incl. integration to legacy applications via Tibco middleware)Position: Senior ClarifyCRM Developer and was responsible maily for:- Implementation of customisations according to functional specifications- preparation of technical specifications- Support of acceptance test team and hot-run support
Dusan Hecko Skills
Dusan Hecko Education Details
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Information Technology
Frequently Asked Questions about Dusan Hecko
What company does Dusan Hecko work for?
Dusan Hecko works for Maind
What is Dusan Hecko's role at the current company?
Dusan Hecko's current role is Managing Director at Maind ✦ Get maximum value from your business data ✦ Providing expertise in Datawarehouse, Data Integration and Business Intelligence.
What is Dusan Hecko's email address?
Dusan Hecko's email address is du****@****ica.com
What schools did Dusan Hecko attend?
Dusan Hecko attended Ekonomická Univerzita V Bratislave.
What skills is Dusan Hecko known for?
Dusan Hecko has skills like Itil, Integration, Requirements Analysis, Business Process, Telecommunications, Solution Architecture, Analysis, Management, Enterprise Software, Project Management, Siebel, Crm.
Who are Dusan Hecko's colleagues?
Dusan Hecko's colleagues are Michal Uriča, Tomáš Jurina, Martin Hudák, Daniel Mikuláš, Martin Puschenreiter, Štefan Priehoda, Michal Matištík.
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