Dusan Vucicevic Email & Phone Number

Belgrade, Serbia

Prepared required information for various meetings.Led internal and external meetings. Created and shipped binders (Investigator Site Files), Informed Consent Forms and other documentation to sites. Supported distribution of clinical and ancillary supplies to the sites. Reviewing monthly financial metrics and using funds per budget.Maintained study portals and distribution lists.Managed user access to study systems.Filing documents to the TMF.Managed project training matrix, team list and CTMS.Created monthly newsletters.Mass communication to sites.Coordinated and led the team of Clinical Trials Associates on large clinical projects. Identifying risks.Interviewing, coaching, training and development of new employees.

Belgrade, Serbia

Generated and distributed agendas and minutes for a range of project-related meetings.Led internal and external meetings.Maintain and quality audit to assure the most recent revisions of documents are on project portals.Filing documents to the TMF.Arranged the distribution of project-specific training to the project team.Arranged system access for the project team (Project Managers, CRAs, etc.).Maintaining Study and Project team list, and other trackers.Prepared and shipped binders, CAT scales and other documentation.Tracking and maintenance of project-related information, including site medical question and answer log (medical monitoring log).Managed CTMS, linked CRAs with the institutions, and made sure that all the sites are entered and ready for the PSSV, SIV and activation.Mass communication to sites.

Belgrade, Serbia

Process Trial Master File (TMF) documents for multiple studies. Worked with a variety of Electronic Document Management and electronic TMF systems to review, classify, and process Essential Documents.Prepared 100+ TMF Quality Control checklists for review by Project Team.Performed 100+ TMF Quality Control to ensure adherence to regulatory, ICH GCP, Sponsor, and industry best practices.Involved in the pilot project to streamline and improve our processes, templates, and reports. Communicated directly with Project Team members to assess project needs relevant to the TMF.Prepared and transmitted TMF and other critical documents to the sponsor in accordance with the relevant instructions.

Belgrade, Serbia

Clients: Lloyds Banking Group, Barclays, Bank of America, TSB Bank, OneBanks, Ahli United BankCoordinated installation, removal and commissioning of 2,000+ ATMs in UK and Ireland utilizing 50+ engineers. Tasks undertaken include resource scheduling, stock reporting, stock allocation, with coordination and reporting of related staging activity using Quickbase apps for the specific scheduling, reporting and billing requirements of individual projects.Achievements:• Recognized by Senior Management as leader, mentor, and a coach with exceptional knowledge of product ownership, as well as business strategy development, quality assurance and continuous improvement processes.• Managed complex project implementation, change and delivery for large corporations.

Belgrade, Serbia

Responsibilities:- created a business plan and sales/investor strategy including all presentation material;- presented the project idea and later on, the MVP to a wide range of stakeholders (venture capitalists, angel investors, and companies);- participated in start-up competitions (investor pitch, sales pitch, and elevator pitch);- communication/negotiations with stakeholders.Our start-up NAUM was founded in 2015 as a tool for big data analytics and market research. It was an innovative research platform based on different social networks. It used a web tool to collect and analyze public opinion on subjects such as the popularity of a variety of brands, reactions people might have on current events, opinions, wishes, etc.

Organized assignments, work schedule and analyzed key performance indicators for 10-member team of customer support representatives.Coordinated work of the 4-member team for conducting quality control of the customer support center.Used Agile approach in product testing.Organized shipping of 100,000+ ledger devices to crypto wallet companies.Achievements:• On-boarding of new workstreams, products and processes across the organization• Became a main point of contact for the Programme, Stakeholders and 3rd party suppliers in issues resolution, system defect management and quality control

Monitored performance for the 10-member team of customer support representatives.Supported Project Manager in implementation of new and updating the existing processes and procedures for this mature startup.Supported operational activities for the blockchain, digital wallet, and other cutting-edge technology sectors.Developed training material. Held product knowledge and communication training / on-boarded 20+ associate members.Achievements:• Recognised for continuous support and assistance on highly important and complex projects• Recognised by my peers as an important and valued asset within the team• On-boarding of new products and workstreams• Driving the process improvement project in order to derive business benefits and cost reduction

Responded to numerous complex and technical queries from end-users using multiple channels.Kept records of customer interactions and processed customer accounts.Served as a product SME to troubleshoot issues reported by customers.Contributed to continuous improvement ideas with the business and customer services operations.Achievements• Successful completion of a high-risk and value project• Successful clearance of the backlog of outstanding legacy complaints and issues• Process champion for the whole of Customer Services Representative team

Belgrade

Client: AmazonResponded to numerous complex and technical queries from end-users using multiple channels.Kept records of customer interactions and processed customer accounts.Served as a product SME to troubleshoot issues reported by customers.Managed customer complaints.Achievements:• Received a certificate for excellent performance.

Belgrade

Responsibilities:- created a business plan and sales/investor strategy including all presentation material;- presented the project idea and later on, the MVP to a wide range of stakeholders (venture capitalists, angel investors, and companies);- participated in start-up competitions (investor pitch, sales pitch, and elevator pitch);- communication/negotiations with stakeholders.Achievements:• Winner at 'Get in the ring' – A worldwide startup competition, Serbia 2014• First place for innovation at National competition of entrepreneurs, Serbia 2014• Most Innovative Business Idea – issued by Nukleus (an international startup network that supports perspective entrepreneurs), Serbia 2014Veritek was a startup for social media monitoring/sentiment analysis. It was an innovative research platform based on different social networks. It used a web tool to collect and analyze public opinion on subjects such as the popularity of a variety of brands, reactions people might have to current events, opinions, wishes, etc.Veritek was the software of the latest generation, awarded by IBM for linguistic and “Deep Sentiment” analysis of social networks' content. We have created a mathematical tool capable of analyzing and cross-referencing a large amount of data. It could provide insight into people’s discussions and thinking on social networks and the entire Internet, or any other internal source. We relied on mathematical intelligence and psychology which proved to be the most reliable way of understanding people’s thoughts and reactions.

Belgrade, Serbia

- market research and market segmentation- communication with companies, meetings, and other sales activities- developing and selling AIESEC products; servicing companies- positioning AIESEC in the corporate sector

Belgrade

- writing press releases, contacting media- internal and external promotion of the organization and its projects

Bachelor'S Degree, Management And Organization, Gpa: 9.11 / 10.00

Master Of Arts (Ma), Communication And Media Studies, Gpa: 9.22 / 10.00