Dusan Vucicevic Email & Phone Number

Belgrade, Serbia

Prepared required information for various meetings.Led internal and external meetings. Created and shipped binders (Investigator Site Files), Informed Consent Forms and other documentation to sites. Supported distribution of clinical and ancillary supplies to the sites. Reviewing monthly financial metrics and using funds per budget.Maintained study portals.

Belgrade, Serbia

Generated and distributed agendas and minutes for a range of project-related meetings.Led internal and external meetings.Maintain and quality audit to assure the most recent revisions of documents are on project portals.Filing documents to the TMF.Arranged the distribution of project-specific training to the project team.Arranged system access for the.

Belgrade, Serbia

Process Trial Master File (TMF) documents for multiple studies. Worked with a variety of Electronic Document Management and electronic TMF systems to review, classify, and process Essential Documents.Prepared 100+ TMF Quality Control checklists for review by Project Team.Performed 100+ TMF Quality Control to ensure adherence to regulatory, ICH GCP.

Belgrade, Serbia

• Clients: Lloyds Banking Group, Barclays, Bank of America, TSB Bank, OneBanks, Ahli United BankCoordinated installation, removal and commissioning of 2,000+ ATMs in UK and Ireland utilizing 50+ engineers. Tasks.
• Recognized by Senior Management as leader, mentor, and a coach with exceptional knowledge of product ownership, as well as business strategy development, quality assurance and continuous improvement processes.
• Managed complex project implementation, change and delivery for large corporations.

Belgrade, Serbia

Responsibilities:- created a business plan and sales/investor strategy including all presentation material;- presented the project idea and later on, the MVP to a wide range of stakeholders (venture capitalists, angel investors, and companies);- participated in start-up competitions (investor pitch, sales pitch, and elevator pitch).

• Organized assignments, work schedule and analyzed key performance indicators for 10-member team of customer support representatives.Coordinated work of the 4-member team for conducting quality control of the customer.
• On-boarding of new workstreams, products and processes across the organization
• Became a main point of contact for the Programme, Stakeholders and 3rd party suppliers in issues resolution, system defect management and quality control

• Monitored performance for the 10-member team of customer support representatives.Supported Project Manager in implementation of new and updating the existing processes and procedures for this mature startup.Supported.
• Recognised for continuous support and assistance on highly important and complex projects
• Recognised by my peers as an important and valued asset within the team
• On-boarding of new products and workstreams
• Driving the process improvement project in order to derive business benefits and cost reduction

• Responded to numerous complex and technical queries from end-users using multiple channels.Kept records of customer interactions and processed customer accounts.Served as a product SME to troubleshoot issues reported.
• Successful completion of a high-risk and value project
• Successful clearance of the backlog of outstanding legacy complaints and issues
• Process champion for the whole of Customer Services Representative team

Belgrade

• Client: AmazonResponded to numerous complex and technical queries from end-users using multiple channels.Kept records of customer interactions and processed customer accounts.Served as a product SME to troubleshoot.
• Received a certificate for excellent performance.

Belgrade

• Responsibilities:- created a business plan and sales/investor strategy including all presentation material;- presented the project idea and later on, the MVP to a wide range of stakeholders (venture capitalists, angel.
• Winner at 'Get in the ring' – A worldwide startup competition, Serbia 2014
• First place for innovation at National competition of entrepreneurs, Serbia 2014
• Most Innovative Business Idea – issued by Nukleus (an international startup network that supports perspective entrepreneurs), Serbia 2014Veritek was a startup for social media monitoring/sentiment analysis. It was an.

Belgrade, Serbia

- market research and market segmentation- communication with companies, meetings, and other sales activities- developing and selling AIESEC products; servicing companies- positioning AIESEC in the corporate sector

Belgrade

- writing press releases, contacting media- internal and external promotion of the organization and its projects

Bachelor'S Degree, Management And Organization, Gpa: 9.11 / 10.00

Master Of Arts (Ma), Communication And Media Studies, Gpa: 9.22 / 10.00