As the IT Operations Lead at Go Auto, I supervise a team of approximately ten (10) Service Desk Analysts. We work collaboratively with other members of the IT team, and other internal, and external stakeholders. We provide services to over 3,500 employees across more than 60 dealerships (and other entities owned by the company including restaurants, a school, specialty grocery store, and sports teams).With a strong background in service desk and application support, systems analysis, IT operations management, IT project and asset management, and learning and development, I am dedicated to optimizing IT solutions and enhancing system performance. My experience includes administering and upgrading enterprise applications, performing root cause analyses, and implementing effective solutions to drive efficiency and minimize downtime.
Listed skills include Managing Database, Singing, Research, Computer Repair, and 31 others.