Dushan Garg Email & Phone Number

Delhi, DL, IN

Gurugram, Haryana, India

• Built a Enterprise AI & Automation practice with dedicated focus around strategy, process discovery, implementation & Centre of Excellence(CoE) setup, resulting in at least 35% delivery efficiency & cost
• Drove Business Development including pre-sales activities, coordinating with internal sales & aligning solution construct with client’s overall strategic objectives
• Conduct detailed analysis of client’s present operating model through workshops to identify process improvement & potential AI & Automation opportunities
• Create short & long term innovation roadmap with vendor evaluation, risks, KPIs & change management strategy
• Identify process standardization & workflow optimization through both manual & process/task mining tool approach
• Help clients in technology recommendation of GenAI, IA, ML, IDP, OCR & virtual agents through POCs

Gurugram, Haryana, India

Gurgaon, Haryana, India

• Engage in setting up Centre of Excellence & implementation of 40 automations for large power company in North America, to deliver 39% cost reductions in operations
• Process Architect & Offshore Project Manager for multiple end to end deployments for RPA & IDP solution using Agile development process for large North America Utilities & Energy clients
• Engage with client leadership to define Intelligent Automation(IA) vision, governing structure, operating model & evaluation framework for COE Setup & to achieve strategic objectives
• Conduct deep-dive discovery sessions to identify Automation Potential, complexity hot spots, & targeted savings, gap analysis, Due Diligence, process flow & solution design
• Manage workshops with stakeholders for Knowledge Transfer, Change Management, finalization of testing strategy & coordinating various activities of Go-Live
• Create Customer Lifecycle Value & Customer Loyalty analytical models & as POCs for Spanish utility clients to improve CSAT scores & maximize business value

Gurgaon, India

• Lead end to end projects for Business Change & Transformation in collaboration with a centralized team for multiple BFSI clients, helping them innovate & reduce costs
• Identify, analyze, design, document & implement Process Improvement & Automation Opportunities
• Develop various POCs for pre-sales activities & showing art of possible to potential clients
• Lead teams in Requirement Elicitation & Validation for multiple projects & conduct Cause-Effect, Control-Impact analysis along with detailed business case for each process
• Conduct Data Management & Analysis, Reporting & Disseminating Results
• Manage Pre-Bid Conference, Pre-RFP meetings, spearheaded various business discussions & negotiations with OEMs & critical vendors as part of Bid Process Management across projects

Gurgaon, Haryana, India

• Handle end to end projects Business Change & Transformation in collaboration with a centralized team & develop POCs
• Identify, analyze, design, document and implement Process Improvement and Automation Opportunities
• Lead teams in Requirement Elicitation & Validation for multiple projects & conduct Cause-Effect and Control-Impact analysis
• Data Management & Analysis, Reporting & Disseminating Results
• Manage Pre-Bid Conference, Pre-RFP meetings, spearheaded various business discussions and negotiations with OEMs and critical vendors as part of Bid Process Management across projects
• Conduct and Manage Technical and Commercial Evaluation of Bids submitted

Hyderabad Area, India

• Handle end to end individual projects for Robotics Process Automation(RPA) along with developers
• Identify, analyze, document and implement process improvement and Automation Opportunities for UBS Service lines
• Process flow optimization
• Assisting in requirements gathering
• Manage key stakeholder interest
• Perform PMO activities for Operations Change Group(OCG) including Client Handling, Information Management & Reporting

Manipal

Student Executive Council(SEC) acts as an interface between college authority & students along-with working in close association with other committees to ensure smooth functioning of all events & activities of the college.

Manipal

The Placement Committee comprising of faculty and students works to ensure smooth execution of placements.Important activities include -1) Contacting and following up with reputed organizations for the placement of the students in the same.2) Providing the best arrangements for visiting officials of various companies coming for recruitment3) Internal.

Gurgaon, India

Financial statement analysis for multiple companies for Bank Loan Ratings Department & identifying "Enhancement Leads" for them

Mysuru Area, India

• Responsible for interacting with the client and understanding the requirements(both function and non functional) and participate effectively in the Design, Development and Testing phase of the project.
• Responsible for Developing and Reviewing artifacts(Code, Documentation, Unit test Scripts) conduct review for self and peers, Build application and make it ready for validation/ delivery.

Mysuru Area, India

• Responsible for developing Web Application's artifacts(Code, Documentation, Unit test Scripts) and perform validation activities.
• Responsible for responding to Live issues of the stakeholders and performing enhancements of the product.

New Delhi Area, India

6 weeks of Industrial Training in which I developed CCM Resolution Tracker and Automated Mail Sending process in asp technology.

Pgdm, Finance, General Mangement

Bachelor Of Technology (B.Tech.), Information Technology, A

Activities and Societies: Event Management Club Hospitality

Education record