With over two decades of global experience in the heavy equipment sector, I am a highly motivated Service Professional known for delivering innovative solutions and exceeding client expectations throughout the sales cycle. My core strengths lie in workshop management, process improvement, problem-solving, project leadership, and ensuring exceptional customer satisfaction.In my diverse roles as a Customer Support Engineer, Service Manager, Workshop Manager, and Project Manager, I have honed my skills in business transformation, performance management, and strategic planning. I excel in creating and implementing effective performance metrics, KPIs, and SLAs, aligning them with business goals for optimal results.My international experience includes providing technical support and after-sales services across India, the Middle East, and Africa. I have a track record of successfully leading cross-functional teams, fostering collaboration, and driving business growth through structured approaches and clear communication with stakeholders.Moreover, my hands-on expertise extends to mechanical tasks such as diagnosing malfunctions, preventive maintenance, installation, troubleshooting, and repair of various systems. I ensure strict adherence to occupational health & safety standards and regulatory compliance in all projects.In summary, I bring a unique blend of technical proficiency, leadership acumen, and strategic vision to every project, driving excellence and success in the heavy equipment industry.