Dušica Vuković Email & Phone Number

Serbia

Serbia

• Manage entire client relationship lifecycle, from onboarding to satisfaction• Establish trust as a strategic advisor to maximize product value• Develop customer-success strategies and support content• Communicate effectively with internal and external stakeholders• Maintain customer-success metrics and data• Serve as primary contact for assigned accounts, identifying opportunities and documenting best practices• Evaluate customer journey and provide consultative support to overcome challenges• Coordinate workflow among project team members for timely delivery• Collaborate with team to address client needs and prepare performance reports• Partner with sales and marketing to boost referrals and develop case studies

Subotica

• Manage large amounts of incoming calls• Generate sales leads• Identify and assess customers’ needs to solve „the problem“• Build sustainable relationships and trust with customer accounts through open and interactive communication• Onboarding clients into site platform• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Take the extra mile to engage customers

Serbia

- Provera, odobravanje, uređivanje i postavka oglasa- Kontakt sa klijentima oko dodatnih informacija potrebnih za oglase- Naplata oglasa (priprema i proveravanje podataka za fakturisanje, uključujući i kreiranje faktura i njihovo slanje- Iniciranje i sprovođenje izmena u internom sistemu sa postavku oglasa

Serbia

- Developing new business services, introducing new website features based on user needs and business requirements- Improving user experience through modernizing website appearance and content as a direct respond to user needs (changing and upgrading webpage design and functionality)- Bridging the gap between Business and IT using Natural Language to capture and manage requirements, laying a solid foundation for expanding and optimizing company activities- Creating projects devoted to improvement of usability, developing existing and introducing new services on employment websites- Monitoring and analysis of website visits- Promotion of site content- Working on research for visitors and presentation of the results on the site- Participation (and monitoring) of creating marketing campaigns- Working with PR and Marketing - Coordinating activities and work on site InfoPlate.rs- Knowledge and understanding of the site's functional organization and the content (web usability) and createing a good user experience- Knowledge of trends in the employment market and HR- Good sense for writing- Basic knowledge of journalism- Time management and a variety of duties in short time period