Dustin Ames Email & Phone Number

Oklahoma City, Ok, Us

San Diego, California, United States

Joined this mid-sized Mortgage Bank to expand their reach into a brand new market by creating relationships with real estate agents, attorneys, and financial advisors. | Conducted comprehensive credit analyses for potential borrowers, meticulously evaluating financial information and reducing loan default rates through precise and informed risk assessments. | Streamlined documentation workflows by implementing efficient processes and utilizing advanced software tools, cutting overall processing time and significantly increasing the efficiency and accuracy of loan approvals. | Implemented a new client follow-up system that increased repeat business, fostering long-term client relationships and enhancing overall customer retention. |

Edmond, Oklahoma, United States

Recruited to this regional bank to develop the Mortgage Department and create a brand to reach existing clients along with creating new relationships with potential clients. | Established a mortgage loan department from the ground up, designing and implementing operational workflows, policies, and performance metrics, leading to a 30% improvement in processing efficiency within the first year. | Led and managed a team of 3 loan processors and underwriters, providing comprehensive training and support that increased team productivity and ensured high standards of accuracy and compliance. | Cultivated robust community relationships by actively participating in local events and collaborating with real estate professionals, resulting in an increase in referral business and a stronger community presence for the bank. |

Oklahoma City, Oklahoma Area

Began mortgage career with Oklahoma’s top producing mortgage broker. | Effectively managed a pipeline of over 40 mortgage loans simultaneously, ensuring timely progression through all stages of the loan process and maintaining a high level of organization and prioritization. | Oversaw the end-to-end processing of mortgage loans, from initial application to final closing, meticulously handling documentation, credit analysis, and compliance checks to guarantee smooth and accurate loan approvals. |

Oklahoma, Kansas, Texas, Ohio, And West Virginia

During my time working for this organization I was responsible for the effective management of an experienced team of Document Imagers and Landmen to ensure key objectives were delivered, which encompassed extensive travel across multiple state courthouses and municipalities to research and photograph mineral ownership documentation.

Oklahoma City, Oklahoma

While working in this busy and challenging role I was responsible for the delivery of exceptional levels of customer service through effective management of the customer contact center, vendor relationships and training provisions.

At this time I was responsible for conducting accurate research and photography of mineral ownership documents through the effective management of Document Imagers and Landmen who travelled to a variety of state courthouses and municipalities.

Within this position I was responsible for ensuring customer queries, issues and complaints were resolved effectively and within strict timescales.