• Led IT leadership, operations, security, and IAM for Inspire Clean Energy (Shell portfolio), aligning tech strategies with business goals.• Managed client relationships, IT helpdesk, and infrastructure, producing executive reports and streamlining IT operations and produced first IT Management Services business model.• Managed and improved security programs including NIST/ISO 20071 framework alignment, data privacy with CCPA and GDPR per Shell requirements, vendor management and SOC 2/security questionnaires, penetration testing with external vulnerability scanning, policy development, and incident response.• Oversaw IT budgets, forecasting, and contract negotiations, achieving cost efficiency and optimization with an annual savings of $600K.• Managed IT project planning for mergers and acquisitions, ensuring smooth tech integration.• Handled IAM services, including configurations, access recertification, and workflow optimization.• Supervised MDM solutions, patch management, asset tracking, and endpoint security.Technologies: AWS, Slack, Microsoft Apps and Teams, Google Enterprise, Okta, PING, Pen Testing, Vulnerability Scanning, Onetrust and Apptega GRC, DSAR & GDPR/CCPA, Jamf, Apple, Windows, SOC 2, ISO 20071, CRM, Sophos, Mimecast, Agile Scrum, Domain Registrar, KnowBe4, MFA, Regulatory, SDLC, NIST, PCI DSS, API Management and Integrations, Data Retention, ITIL

• Led IT infrastructure, operations, and security strategy roadmap and integration during acquisitions, ensuring seamless transitions and continuity, including business application security and compliance.• Directed security program implementation and management, including NIST framework alignment, ITIL, data privacy compliance with CCPA and GDPR per Shell requirements, PCI DSS, vendor management and SOC 2/security questionnaires, penetration testing and external vulnerability scanning, policy development, incident management and cyber security insurance.• Managed corporate and outsourced teams, reducing support requests by 40% in 12 months through operational improvements and modernization of technical systems.• Boosted security posture by 30% in 6 months by implementing comprehensive security programs, including vendor reviews, penetration testing, and enhanced data privacy controls.•Delivered a $5 million compliance program in 12 months, aligning IT infrastructure with parent company Shell’s standards.• Achieved a 20% reduction in IT costs by optimizing application use and renegotiating vendor contracts.• Implemented an identity governance framework, increasing Single Sign-On and MFA utilization by 50%.• Enhanced help desk support SLAs by 90% and established system uptime at 99.99%.• Served as a key stakeholder in trust and compliance, aligning business activities with industry regulations.• Built and developed high-performing technical teams, expanding expertise in support, security analysis, and project management.Technologies: AWS, Slack, Microsoft Apps and Teams, Google Enterprise, Okta, PING, Pen Testing, Vulnerability Scanning, Onetrust and Apptega GRC, DSAR & GDPR/CCPA, Jamf, Apple, Windows, SOC 2, CRM, Sophos, Mimecast, Agile Scrum, Domain Registrar, KnowBe4, MFA, Paylocity, Expensify, Jira, Airtable, Lastpass, Lattice, Adobe, Zoom, Freshservice, Jira, Service Now, SDLC, NIST, PCI DSS, API Management and Integrations, Invicti, ITIL

• Managed IT helpdesk support, metrics and IAM lifecycle • IT budget review and forecasting • Oversaw IT projects related to system improvements, office space buildout, IAM framework• Implemented vendor management process and guidance • Assisted with outsourcing the IT helpdesk to cut costs and improve the user experience• Matured business IT infrastructure and cybersecurity posture to align with industry standards• Provided guidance and budget management for retail store buildout

• Led technology teams for studio and production infrastructure, overseeing construction and security for studios and restaurants.• Managed technology and security projects for five locations, delivering under a $500k budget.• Developed and maintained an intranet link with Slack bots, automating workflows and saving $200k.• Directed all technology needs for a high-profile company, collaborating with executives to align tech with business objectives.• Implemented company security program including security frameworks ISO20071 and PCI DSS to align with Disney, Apple, Netflix and industry standards, training and engagement, secure enterprise network and cloud infrastructure, policy and procedures, audits and cyber insurance.• Implemented Cisco Unity for business communications, designing automated voice systems and decommissioning the old VoIP infrastructure.• Led recruitment, training, and development of technical staff, enhancing quality assurance, project management, and IT implementations.Technologies: AWS Infrastructure and IAM, Slack, Microsoft Apps, Azure AD, Azure Sentinel, Active Directory & DNS servers, Qualys, PIX, Adobe, Zoom, Jamf, Apple, Windows, CRM, Bitdefender, Barracuda Networks, Agile Scrum, Domain Registrar, Cisco Unity & VPN, RingCentral, MFA, Paylocity, Expensify, Jira, Monday, Compliance, Production IT, PCI DSS, ISO 20071, Regulatory Compliance, Data Retention, ITIL

• Effectively provide advanced level 2-3 IT support for MacBook, Windows 10 Laptops, printers, video conferencing, applications, mobile devices, VoIP setup, hardware/software installation and troubleshooting.• Designated network admin managing company internet connections and Wireless Access Point setup• Office 365 administrator tasked with setting up new user/shared mailboxes, distribution groups/lists, aliases, password requests, policies, enforcing security compliance and manage cloud based services• Liaison between vendors and management to save company money and provide needed services for day to day operations• Accelerate in the creation of multiple Standard Operating Procedure documents, user guides and checklists• Manage corporate helpdesk and partner with Human Resources to improve and own the onboarding, off boarding of employees, properly securing sensitive data• Implement an asset tracking system with tags and SharePoint database• Successfully complete the setup of a corporate satellite offices• Experience with managing Amazon AWS Identity Access Management, security groups, policy and data monitoring tools• Manage company’s domain registrar and assist with IT budget• Successfully deploy and manage Single Sign On Azure access panel with multi factor authentication and implemented secure cloud storage for company data and passwords.

•Provided advanced level 2-3 IT support for Sony Pictures Entertainment executives, global support help desk and end users (including rotational afterhours support)•Effectively supported SPE’s Enterprise Mobility Management services, assist with deploying/troubleshooting applications from the Mobile Application Manager, maintained user devices and software from the Mobile Device Manager, enforce compliance and encryption standards•Quality Assurance testing with new hardware, applications and beta software within the User Acceptance Testing environment•Accelerated in managing department Service-Now ticketing system by resolving user/server escalations, creating/assigning tickets, enforcing set service level agreements, perform data reports, act as liaison between vendor, management and end user via phone, email or in person•Selected to train other departments on new technology updates, implemented SPE’s self-service system with drafted user guides•Coordinate project material and deadlines between local teams and vendors with creative solutions•Appointed by management and messaging engineer as technical writer for Standard Operating Procedures (SOP) and fulfill role as knowledge base manager/content developer for SPE Global IT•Assume the in-charge role of implementing a manual tracking system with processes during 'The Cyber Attack' to ensure efficiency and asset management while off-line•SaaS, Enterprise/Device wipe, device password resets, network/device logs, sync diagnostics, exchange ActiveSync email logging, Outlook Web Access (OWA), Airwatch Suite, Zimperium

Level 2 advanced technical support. Experience working with different operating systems including windows xp, vista, 7, 8 and Apple Mac iOS. Hands on experience with remote access to customers advanced devices to fix different issues and be efficient, saving money to the company. Ability to resolve email server issues and setup of-POP3, SMTP, IMAP, exchange outlook. Knowledge with VoiP, IP address issues, configuring, authentication and provisioning process, company systems to our network. Also, ability to read and comprehend technical jargon and process a resolution in a timely manner. I excel in strong communication skills, be an affective leader, listen to feedback, and adapt to a changing environment. Excellent in being consistent with policies. Effective in making decisions that benefit both the consumer and company that forms a strong relationship based off 100% integrity.