1. Leads Infrastructure Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources. 2. Negotiates and administers vendor, outsourcer, and consultant contracts and service agreements. 3. Manages the staffing of the Infrastructure Department, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. 4. Works with Stakeholders to define business and system requirements for new technology implementations. 5. Approves and oversees projects and project portfolio. 6. Manages the deployment, monitoring, maintenance, development, upgrade, and support of all Infrastructure systems. 7. Maintains an effective working relationship with management team members, serving as an automation advisor in the formulation of company goals and objectives. 8. Evaluates and reports on how technology (software and hardware) may be effectively employed to achieve corporate goals. 9. Achieves corporate performance objectives and satisfy licensing requirements, by insuring meaningful documentation, standards/controls, and security of data, hardware and software. 10. Monitors and reviews with senior management compliance with corporate policies and procedures in the use of computing resources. 11. Actively participates in professional development, i.e. continuing education or self-improvement.

PRINCIPAL ACCOUNTABILITIES:1.Responsible for adhering to HMIC’s behavior standard which is to maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.2.Establish and enforce service level agreements in consultation with end users to establish problem resolution expectations and timeframes.3.Manage the processing of incoming calls to the Help Desk via telephone, portal, IM, and e-mail to ensure courteous, timely, and effective resolution of end user issues.4.Assess needs for any system reconfigurations (minor or significant) based on request trends and make recommendations.5.Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency.6.Oversee development and dissemination of Tech Bytes, usage guides, and knowledge base for end users.7.Oversee the development, implementation, and administration of help desk and PC technician staff training, procedures, and policies.8.Establish and enforce appropriate stocking levels of equipment to ensure quick turn around for hardware requests.9.Responsible for adhering to all Information Security policies/practices including reporting any security breaches, and complying with HMIC password management and PC locking policies.

PRINCIPAL ACCOUNTABILITIES:1. Responsible for adhering to HMIC’s behavior standard which is to maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.2. Evaluate, document, install, implement, test, perform problem isolation and resolution3. Ensure PC monitoring and performance tuning are enabled4. Maintain desktop infrastructure & application standards.5. Maintain equipment security and access.6. Provide technical guidance, assisting and training as required by business needs7. Ensure adequate documentation, procedures, and controls, are in place and followed.8. Propose innovative solutions to improve efficiency of computing for HMIC9. Develop, execute and test contingency plans for desktop software and hardware failures.10. Provide information and support to clients, team members, and management11. Responsible for adhering to all Information Security policies/practices including reporting any security breaches, and complying with HMIC password management and PC locking policies.

PRINCIPAL ACCOUNTABILITIES:1. Responsible for adhering to HMIC’s behavior standard which is to maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.2. Work with end users to identify and deliver required PC service levels.3. Install, configure, maintain, and troubleshoot standard Personal Computer, end user workstation hardware, and related equipment.4. Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.5. Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.6. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statically monitoring PC performance.7. Accurately document instances of hardware failure, repair, installation, and removal in Clientele.8. When requested, act as liaison between user and vendor, in the selection, installation, maintenance, and problem resolution for non-standard hardware and software.9. Fill in on the Help Desk as needed.10. Provide on-call assistance as scheduled.11. Responsible for adhering to all Information Security policies/practices including reporting any security breaches, and complying with HMIC password management and PC locking policies.

PRINCIPAL ACCOUNTABILITIES:1. Responsible for adhering to HMIC’s behavior standard which is to maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.2. Work with end users to identify and deliver required PC service levels.3. Install, configure, maintain, and troubleshoot standard Personal Computer, end user workstation hardware, and related equipment.4. Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.5. Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.6. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statically monitoring PC performance.7. Accurately document instances of hardware failure, repair, installation, and removal in Clientele.8. When requested, act as liaison between user and vendor, in the selection, installation, maintenance, and problem resolution for non-standard hardware and software.9. Fill in on the Help Desk as needed.10. Provide on-call assistance as scheduled.11. Responsible for adhering to all Information Security policies/practices including reporting any security breaches, and complying with HMIC password management and PC locking policies.