Dustin Casper Email & Phone Number

Lakewood, Colorado, United States

Denver, Colorado, United States

Manager of Infrastructure and Technical Support.We're not just coworkers, we are family!• Supervised and executed help desk transition to professional services organization leveraging the ITIL 4 framework.• Instrumental in building a team environment and transforming the day-to-day experience of technical services employees.• Increased productivity, fostered positive working relationships and enhanced cross-functional communication.• Created a culture of support and engagement with a focus on the company’s Mission, Vision, and Values.• Delivered on multiple company wide technology initiatives and was key employee engaged in long term successes.• Successfully delivered on full PCI compliance, and a comprehensive list of Cybersecurity initiatives organization wide.• Managed CAPEX/OPEX budgets for the Information Technology department and performed GL coding for technology related transactions.• Key employee responsible for department success during several paradigm shifts in technology and leadership staff.• Created extensive documentation related to system processes, help desk administration, cybersecurity, acceptable use, incident response communication, and technical line diagrams.

Greater Denver Area

The Rocky Mountain Tech Team provides expert Information Technology support services for the entire front range.Specialize in expert customer service with a focus on the dental and legal industries. Responsible for advanced network infrastructure design and maintenance, and expert level Windows and MacOS system administration.• Customer service expert with the ability to take on the most difficult clients.• Consistently displays unparalleled patience over the phone, and an exemplary “desk side manner”.• Excellent technical writing and documentation skill set.• Rapidly acquired proficient skill level in various Dental Practice Management software suites.• Became key escalation engineer for all network administration related sales and service.• Research next generation technologies and provide proactive approaches to rapidly changing environments.• Became key technician to cover help desk during peak hours with effective close rate of over 20 actions per day.• Successfully migrated 10 companies to Azure Active Directory Services.• Completed over twenty Exchange to Office 365 migrations.• Assisted employer in deploying Mutli-Factor Authentication schema using Duo and MS Authenticator.• Was solely responsible for securing 5 additional law practices due to word-of-mouth referrals.

Denver Colorado

K3 Technology is a leading MSP in the greater Denver Area focused on superior Information Technology support services and private cloud infrastructure. Responsibilities: Cybersecurity, Layer 2/3 routing and switching/design, WiFi, MDM, expert physical infrastructure design and assembly (Layer 1, racks, IDF cleanup, asset tracking, and all forms of media installation/termination), account management, core Windows Server administration, MacOS, Cloud/NOC/VDC administration, and CRM ticketing management (ConnectWise) / undesignated service manager role.Core Technologies: Microsoft Windows Server 2008/2011/2012/2016/2019, VMware type 1 hypervisor and VMware virtual networking, MS HyperV, HP/Cisco/Netgear switches, Layer 7/Application firewalls (Dell SonicWall), O365, Azure/AADDS, Solarwinds/Continuum RMM/BDR, and Veeam backup and replication.Services: MSP, Private Cloud, IaaS/SaaS, MS/O365 reseller, DELL reseller, Hosted VoIP, and SIP Trunking.

Arvada, Colorado

High Country Workplace Technologies is a leading Telecommunications Value Added Re-seller focusing on turn-key Unified Communication deployment services .Responsibilities: Lead Engineer, Escalation Engineer, Sales Engineer. Core Technologies: MiTel/ShoreTel PBX / Call Center, Avaya IPO / Communications Manager, AVST Voicemail, CISCO / HP / DELL networking appliances, Salesforce, MDM, Hosted VoIP (all major brands) deployment, and video Surveillance / Conferencing solutions.Services: FedRAMP, Structured Cabling, LEC management, SIP trunking and simple IT management.

Irvine Ca

Executed daily management and oversight of company operations and acted as primary customer service representative for sales and service. Planned and implemented routing and dispatching duties for 5 technicians and coordinated vacation and personal time off requirements. Conducted new employee interviews, yearly reviews, and enforced company policy. Resolved all customer complaints and concerns with a professional, caring, solution-minded, and friendly demeanor.

Los Alamitos, Ca

VoIP Technician/ Field Engineer/National Travel Technician. Mobile Technician focusing on the deployment of new VoIP Telephone systems. Core Technologies: AdTran, ShoreTel, Toshiba, and Sonicwall. Successfully implemented over 60 ShoreTel Hybrid PBXs; and 15 Toshiba CTX/CIX premise systems.

Business-Interdisciplinary Aas, Business Administration And Management, General, Tbd

Pursuing Business Administration Degree.

Cisco Network Associate Professional Certificate, Computer Systems Networking And Telecommunications, 4.0

Completed RRCC requirements for Cisco Certified Network Associate Professional Certificate Program. Completed all requirements for Cisco.

Associate Of Applied Science, Computer Information Systems, 3.78

Completed Associate of Applied Science undergrad coursework in Computer Network Systems Technology and general education coursework..