Dustin Chen

Dustin Chen Email and Phone Number

Senior Technical Product Owner | Digital Products Customer | Large Scale Agile Management and Transformation | AEM, CMS, Cloud, CDP | Martech SME | Toyota.com @ Toyota North America
Dustin Chen's Location
Dallas-Fort Worth Metroplex, United States, United States
Dustin Chen's Contact Details

Dustin Chen personal email

n/a
About Dustin Chen

"Always be the hardest worker in the room" is the mantra I have lived by my whole life. Professional experience has taught me that there will always be someone more qualified, more experienced, or more talented, but that gap is nulled when you put in twice the effort as they do. My accomplishments at the positions I have held hold testament to this philosophy. I am a bilingual International Business and Marketing major, with business acumen that spans cross business functions. Currently, my position held is a project manager with additional Scrum Master functions managing Toyota.com. Having high executive interaction, and held extensive leadership roles, I am confident I can bring value to any opportunity presented my way.

Dustin Chen's Current Company Details
Toyota North America

Toyota North America

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Senior Technical Product Owner | Digital Products Customer | Large Scale Agile Management and Transformation | AEM, CMS, Cloud, CDP | Martech SME | Toyota.com
Dustin Chen Work Experience Details
  • Toyota North America
    Senior Technical Product Owner
    Toyota North America Apr 2022 - Present
    Plano, Tx, Us
    Senior Technical Product Owner for eight Tier 1 (National) Toyota Applications including Toyota Dotcom and the My Toyota Web applications. The Digital products customer team owns and maintains the crown jewel web marketing applications. Toyota Dotcom and My Toyota websites are housed on the AEM CMS platform and receive millions of traffic views per month. AEM Technical Management AEM Process Governance AEM Optimization Implementation 24/7 Incident Management for Applications Technical Liaison for Executive Stakeholder CommunicationAgile TransformationLead Toyota release management team for all releases for Toyota Tier 1 Product Backlog ManagementLarge scale Scrum methodology and SDLC leadershipIntegrate large transformational projects into the National WebsitesContract Management for Toyota portfolio (20m+)
  • Dentsu International
    Manager | Marketing Tech & Transformations
    Dentsu International Aug 2021 - Apr 2022
    Tokyo, Jp
    Manager of Marketing Technology Project Management Core Technology Focus: CDP (Customer Data Platform)The Customer Data Platform is a cutting edge ecosystem which provides a holistic view of customers and households that create personalized journeys across marketing and shopping experience channels and maximizes customer experience-Manage and lead Dentsu/Merkle delivery team to implement Marketing technologies across client ecosystems and execute Marketing campaigns as defined in client SOW -Owns and Executes multi million dollar transformational and implementation projects including all financial reporting and tracking-Manages Comprehensive team including Architects, BSAs, Integration, Datasouce, Devs, Platform teams, and QA -Leads CDP and data transformation within the Client Martech ecosystem-Direct and grow client relationship and drive all client reporting and deliverables-Created working relationships with key stakeholders across a complex client Martech ecosystem to streamline collaboration and optimization across the Martech Stack -Oversees vendor relationships and teams within the client CDP ecosystem-Leading Agile transformation for the client framework sprint over sprint to increase team velocity and efficiency- Scrum- (Jira/Confluence)-Implementation of standardized processes across team-Delivers multiple client marketing campaigns and work streams simultaneously -Influence and Deliver 1:1 Digital Marketing Personalization Strategies -Orchestrates planning efforts around Client future strategy and campaign use cases-Leads Quarterly Client Prioritization and Planning of campaigns Internal Manager duties include:Detailed Reporting and ownership of project and workstreams to internal senior leadership at the VP and GVP levelsTracking and mitigation of all project or resource risksResource and Allocation managementCollaborates on SOW and Proposal documentation for winning client engagementCreation of internal frameworks and methodology
  • Beyondsoft
    Project Manager: National Level
    Beyondsoft Nov 2020 - Aug 2021
    Bellevue, Washington, Us
    Consulting Client: Toyota Project Manager/App Lead managing Toyota.com Toyota.com is a high visibility and high engagement website with a traffic volume over 8M unique site visits per month for General Market and ESP ◦ Manages a team encompassing over 200 team members and 7 unique companies ◦ Release Manager for Toyota.com Deployments◦ Two-week code sprint cycle, one-week content cycle, timed off-cycle deployments◦ Manages team in an Agile Framework using Confluence and JIRA ◦ Prioritize tickets in Maintenance backlog • Lead all Agile ceremonies as the scrum master◦ Leads a Scrum of Scrums to tie together all Vendor companies supporting Toyota.com • Maintain Team Agile Working Agreement between all parties◦ Final approval for deployments, tracking, timing, scheduling, & mitigation • Create/update website content for Toyota.com/Accessories via Toyota.com AEM• Encourages further Agile Transformation to add value to the SDLC Manage and support large scale digital marketing campaigns such as Super Bowl Digital Ad Campaign for Toyota.com, and Quarterly National Sales Events Manage and support digital marketing initiatives including competitor comparisons through the entire digital marketing campaign lifecycle
  • Accenture
    Project Manager
    Accenture Oct 2019 - Nov 2020
    Dublin 2, Ie
    Project Manager/ Scrum Master for Accenture Consulting Projects falling under the Health and Public Services Industry, specifically specializing in Accenture Federal contracts. GOVERNMENT SECRET TREASURY CLEARANCEEstablished as a trusted advisor to the Client Management teamCross-team Project Management and Client advisoryManage projects and resources within an Agile Framework (Scrum)Manages both multiple Client facing and Internal StakeholdersManages a large team of resources split across numerous teams Additionally creates and manages Special Client RequestsProject Scopes fall under Technology Consulting and ImplementationSource System, Source System Development, Source System Updates, Technical Development Management, Analytics, Reporting, Work Streams, Scrum Backlog
  • Fujitsu Network Communications
    Program Manager
    Fujitsu Network Communications Jun 2018 - Sep 2019
    Richardson, Texas, Us
    One of two program managers responsible for a Portfolio of over $40M worth of technology projects in the New York City area. Collaborate with the in-market project managers to ensure project delivery.Fujitsu Program managers plan, organize, direct and oversee multiple projects simultaneously in the North American market to meet defined requirements for business specifications. They are responsible for defining, planning, tracking and managing the projects, for identifying key resources and providing direction required in order to meet project objectives. They also ensure appropriate executive, customer, stakeholder, and supplier involvement throughout the life of the project.Part of core business team that stood up a new consulting service offering from the design phase through to successfully delivering the service to clients.Additional areas of experience: Internal Process Management, Risk & Market Analysis, PMO, Internal AuditSpecialized Market: New York City, Transportation, Technology
  • Geico
    Campus Ambassador
    Geico Aug 2017 - Mar 2018
    Chevy Chase, Md, Us
    Held Job while full time student at Baylor University.Responsible for recruiting top talent for two college campuses for GEICO's leadership programs from fellow students. Coordinate activities and implementation plans with GEICO's corporate recruiting executivesDevelop a strong pipeline of candidates for the leadership programs
  • Geico
    Operations Management Intern
    Geico May 2017 - Aug 2017
    Chevy Chase, Md, Us
    •Created and Presented 3 project charters to top level management in a 10 state region•Two projects charters are in process to be implemented on a regional scale Charters will save the region a forecasted $233,000 a month•Forecasted Cost Benefit Analysis for charters•Conducted market research and data regression
  • Gander Mountain
    Customer Service
    Gander Mountain Aug 2016 - Nov 2016
    Lincolnshire, Illinois, Us
    -Held job while full time student at Baylor University.-Met monthly metrics set by management in a single work day every month employed -Top Associate, during one week, outsold more protection plans than the next top nine sales people combined-Responsible for front facing interactions with customers and generating value and reputation for the company

Dustin Chen Skills

Teamwork Creative Writing Microsoft Excel Research Social Media Editing Public Speaking Leadership Data Analysis Event Planning Project Management Digital Marketing Customer Service Sas R Sales

Dustin Chen Education Details

  • Baylor University
    Baylor University
    International Buisness And Marketing

Frequently Asked Questions about Dustin Chen

What company does Dustin Chen work for?

Dustin Chen works for Toyota North America

What is Dustin Chen's role at the current company?

Dustin Chen's current role is Senior Technical Product Owner | Digital Products Customer | Large Scale Agile Management and Transformation | AEM, CMS, Cloud, CDP | Martech SME | Toyota.com.

What is Dustin Chen's email address?

Dustin Chen's email address is du****@****lor.edu

What schools did Dustin Chen attend?

Dustin Chen attended Baylor University.

What are some of Dustin Chen's interests?

Dustin Chen has interest in Children, Economic Empowerment, Civil Rights And Social Action, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.

What skills is Dustin Chen known for?

Dustin Chen has skills like Teamwork, Creative Writing, Microsoft Excel, Research, Social Media, Editing, Public Speaking, Leadership, Data Analysis, Event Planning, Project Management, Digital Marketing.

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