- Lead a global team of professionals across security, corporate IT, procurement, data engineering and architecture, analytics and enablement, data science, data governance, risk, and compliance, and business process management for a leading AI-powered intelligence platform for businesses- Define and execute the data and technology strategy and roadmap to support the company’s vision, mission, and goals- Successfully integrated two major acquisitions (Stream and Sentieo) while simultaneously managing hyper-growth (5x+ revenue growth) - Establish and maintain best practices and standards for data quality, security, privacy, and ethics- Drive innovation and adoption of cutting-edge technologies and solutions to enhance the company’s products and services- Foster a culture of collaboration, excellence, and continuous improvement across the organization- Manage the data and technology budget and resources, ensuring alignment with the company’s priorities and objectives- Build and maintain strong relationships with internal and external stakeholders, including customers, partners, and vendors

- Built and recruited a team from just 2 USA-based engineers to a global team of professionals across data platform, analytics and enablement, data science, and data governance, risk, and compliance- Developed and implemented the data and analytics strategy and roadmap to enable data-driven decision making and insights across the organization- Oversaw the design, development, and maintenance of the data platform, leveraging cloud-based technologies and services- Enabled and empowered the business users and analysts to access, explore, and visualize data using self-service tools and dashboards- Delivered advanced analytics and data science solutions, using AI/ML, hypothesis testing, statistical analysis, and other techniques, to solve complex business problems and generate value- Ensured compliance with data regulations and policies, such as GDPR, CCPA, and ISO 27001

• Developed and motivated individuals to build a high-performing, global team of BI professionals across Microsoft's consumer lines of business (OEM, IoT, Search, Advertising, and News, etc) and cross-company, end-to-end processes (Billing, Orders, Support, etc)• Realigned team strategy to deliver against a consistent book of services (Ad-Hoc Support, Proof-of-Concept Investigations, Managed Solutions, and Engineered Solutions) via Classic and Advanced Analytics (AI/ML, hypothesis testing, statistical analysis, etc), accelerating time-to-value and critical business insights while delivering budget efficiencies• Matured delivery cycles and aligned teams (Business, BI, and Engineering) to leverage the best of Scaled Agile Framework for the Enterprise (SAFe), reducing reliance on heavy engineering development cycles and enabling Citizen Developers throughout the business (reducing multi-year feature backlog >50%)• Standardized, implemented, iterated and streamlined Intake, Prioritization, Capacity Planning, Stakeholder Engagement capabilities for Global Shared Services' Business Intelligence functions across Commercial and Consumer businesses• Migrating BI stack from IaaS to PaaS (Infrastructure as a Service to Platform as a Service)• Co-Leader of Americas Operations Center (AOC) Management Community, delivering management excellence across Operations, Finance, and WW Credit Services organizations (50+ front-line managers, M2s, and leaders in North, Central, and South Americas).

• Provided cohesive and comprehensive strategic planning, process management and reporting across a number of different groups and organizations: Global Shared Services, Global OEM Ops, Global Business Process Outsourcing (BPO), Americas Business Ops, & Microsoft Ops in Puerto Rico (MOPR)• Drove people strategy for the organization, partnering with a diverse, inclusive, and high-performing Leadership team to hire, grow, and empower a global employee footprint• Delivered the business plan for Americas Operations by working with Finance and other internal groups to drive the organization to budget expectations while improving the level of fiscal performance focused on cost efficacy and operational efficiencies• Developed key communications, presentations and memos including all hands meetings, customer/partner/vendor presentations, industry presentations, strategy and planning communications, etc.• Led cross-organizational special projects on behalf of leadership as well as managing recurring processes such as site wide and organizational communications, all-hands meetings, offsite events, promotions, recognition, rewards, etc.

• Led team's envisioning, piloting, and application of advanced analytics methods and tools in order to provide nuanced and powerful business insights, predictive capabilities, and enabled proactive actioning in business-critical areas, including: marketing promotions' success, product/feature demand, device channel velocity drivers, manufacturers' efficiency, recommended hardware/software pairings, etc.• Led Value-Based Partnering with OEMs, providing BI-derived insights and capabilities to produce meaningful, measurable business impact, including working capital reductions, competitive insights, incremental revenues, etc.• Managed process improvements for measuring OEMs’ adherence to the requirements of Market Development Agreements (incentive/discount program), including identifying, designing, and implementing statistical procedures to ensure $140M+ annual incentives are paid accurately.• Subject matter expert on hardware data quality, developing key metrics and processes with internal stakeholder groups and OEMs to drive continuous improvement throughout the Windows ecosystem.• Led the Americas Operations Center's MBA and undergraduate internship experience programs across sites, curated recruitment pipelines, coordinated interview and selection processes, vetted intern projects book of work, provided direct manager and mentor coaching and support. • Founding member of the Americas Operations Center's Diversity & Inclusion Committee, co-leading the Hiring Strategy Pillar, aligning practices, culture, and structures across sites to improve workforce diversity and inclusion.

While pursuing an M.B.A. ('13-'15), partnered with The Honors College Dean and professors in creating the Honors Civic Leadership Academy (HCLA), offering a Certificate in Civic Leadership to those students who successfully completed the 4-course + internship requirements. Taught in the foundational HCLA course, "Leadership for the Common Good," in the fall semesters of '13-'14, while supporting the design, development, and growth of the overall academy for the duration of my graduate studies. From inception, the HCLA saw half a dozen+ courses especially tailored to encourage and grow leadership within the honors community, dozens of partnerships with organizations (NGO, governmental, community/college) to provide real-world leadership experiences via internships, and scores of rising student leaders grow the academy's ranks of alumni.

• Delivered high quality political and non-profit consulting services to campaigns, candidates, and organizations• Provided an array of services, focusing on management, strategy, and direct services such as fundraising and events coordination, grant writing, communications, executive/staff trainings, web development, etc.• Managed local and national clientele base, including People for the American Way Foundation, Teach for America, the Young Elected Officials Network, Collegetown, Young People For, Climate Smart Southwest

• Led both entities (services org and conference center; 8 direct reports, including people-managers; corps of 1000+ volunteers) through the deepest parts of the Great Recession, organizational transformation, and return to stability and growth• Developed budgets and financial planning resulting in reversed deficits, paying down debts, and operating fiscally sound organizations• Expanded sales and range of services provided to clients, turning around the service-providing branch of the organization and making it a revenue-generating center within 6 months• Increased utilization rate of 37-acre, 13-building camp and conference facility assets using improved marketing strategy, turning around the facility’s performance to create a second revenue-generating center• Rebranded organization and sharpened message to community, clients and stakeholders to improve reputation and increase support• Developed and managed new relationships with other nonprofits, organizations, government entities, universities, community colleges, schools, etc.• Increased fundraising and grant receipts by more than 200% in a time of economic downturn

• Created collegiate programming branch, overseeing curriculum development, marketing, and delivery of services to clients• Developed clientele base and strategic partnerships with other non-profits and organizations• Advised clients in seeking grants and developing fundraising strategies to support Collegetown programming as a leadership development and educational opportunity for their students• Fundraised, wrote grants, and secured sales to support the collegiate programs and subsidize delivery of services to struggling schools and underprivileged youths