Dustin Downs Email & Phone Number

Springfield, Missouri, United States

• Develop proof of concept charters in coordination with Business Area Innovation Leads• Engage the appropriate support teams as needed, such as Finance, IT Risk, Security, Architecture and Procurement• Define innovation aiming points to help drive startup deal flows, proof of concept and pilot activities• Oversee the Innovation Council, which includes scheduling meetings, agenda preparation and external speaker coordination with startup tech companies• Maintain the Innovation Teams drive, project plans, deadlines, deliverables, pilot dates, feedback, and all other necessary documentation• Communicate with leadership, internal stakeholders and external vendors to foster good working relationships and drive change• Manage relationship with Plug and Play for InsurTech and AgTech vertical activities

Springfield, Missouri, United States

• Developed and presented proposals to leadership• Managed the Benefits & Rewards Model Office and project specialist; Including the project plan, intake process, scheduling, meeting engagement, specialist usage, focus groups, listening sessions and other day to day activities• Proven success in organizational and problem solving skills • Created a space for product to engage the end user prior to rolling out new initiatives or enhancements and documenting all of our support/deliverables enhancing the overall customer and specialist experience• Created and delivered the model office training presentation for onboarding new project specialist • Built lasting relationships with senior level leaders, product owners, and customer service phone specialist in order to build valuable tools and products that benefited the bank and our customers • Developed and delivered regular status reporting to executive level leadership on the projects my team was supporting

Springfield, Missouri, United States

• Project Manager in Operations Readiness executing readiness strategy in cross line of business initiatives, including managing timelines, acting as liaison between all of the appropriate partners to drive change and ensuring stakeholders remained customer focused• Proactively communicated with all stakeholders to gather, create, analyze and communicate information• Built lasting relationships with key stakeholders, while holding people accountable and ensuring all deadlines are met• Measured effectiveness of change after execution through call listening, feedback tools, focus groups, etc. • Effectively communicated and collaborated with executive leaders and other key stakeholders in order to achieve common goals• Promoted to Project Manager Associate I in December 2022 by proving my ability to independently manage high complexity initiatives, including product launches such as DoorDash and many other projects impacting multiple lines of business with little to no supervision

Springfield, Missouri, United States

• Managed the daily operations of 15-20 non-exempt employees and contributed to the overall success of the business through performance and leadership amongst my peers• Built lasting relationships with my employees, peers and leadership allowing me to earn their trust, bring out the best in them and drive overall performance• Provided daily coaching and feedback, rewarded accomplishments and contributions, introduced new processes and procedures, and tracked performance to achieve set goals• Recommended Human Resource actions such as hiring, corrective action, terminations, salary actions and promotions

Springfield, Missouri, United States

• Inbound customer service phone specialist supporting Chase Credit Card products• Became an expert in all policies and procedures and showcased leadership skills • Earned a project as Interim Team Leader filling in for management when out of the office long term