Dustin Downs Email and Phone Number
I am a very charismatic and career driven individual looking for the next opportunity to advance my career. I worked for JPMorgan Chase over the last 12 years and quickly climbed the ladder earning multiple opportunities in both people management and then ultimately project management. I supported cross line of business initiatives and therefore have extensive experience in both credit card and retail banking. Unfortunately, only months after being promoted into a new project management leadership position, I was informed the Springfield site was ultimately going to close down. I was asked if I would be willing to relocate which I was unable to do for multiple reasons. Therefore, my job was eliminated at the end of 2023. I spent the last 5 years of my career in project management which is what I love to do. I have proven success with managing highly complex projects, in a very fast paced agile environment with little to no supervision. I created project plans, hosted weekly project meetings, wrote communications/procedures, presented to leadership, developed training, held others accountable to deadlines, and ultimately ensured each and every project was a success from start to finish. I would manage anywhere from 20-30 projects at one time including things like product launches where we spent a year preparing to launch new credit card products. I am proficient in Microsoft Suite and have experience both developing and delivering presentations and executive level status reports. Throughout my career I have showcased the ability to build strong relationships, meet deadlines and both efficiently and effectively manage large projects. I look forward to finding the next company to partner with and prove myself again.
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Innovation Support AnalystAmerican National Sep 2024 - PresentSpringfield, Missouri, United States• Develop proof of concept charters in coordination with Business Area Innovation Leads• Engage the appropriate support teams as needed, such as Finance, IT Risk, Security, Architecture and Procurement• Define innovation aiming points to help drive startup deal flows, proof of concept and pilot activities• Oversee the Innovation Council, which includes scheduling meetings, agenda preparation and external speaker coordination with startup tech companies• Maintain the Innovation Teams drive, project plans, deadlines, deliverables, pilot dates, feedback, and all other necessary documentation• Communicate with leadership, internal stakeholders and external vendors to foster good working relationships and drive change• Manage relationship with Plug and Play for InsurTech and AgTech vertical activities -
Project Manager - Benefits & Rewards Model Office LeadJpmorgan Chase & Co. Mar 2023 - Dec 2023Springfield, Missouri, United States• Developed and presented proposals to leadership• Managed the Benefits & Rewards Model Office and project specialist; Including the project plan, intake process, scheduling, meeting engagement, specialist usage, focus groups, listening sessions and other day to day activities• Proven success in organizational and problem solving skills • Created a space for product to engage the end user prior to rolling out new initiatives or enhancements and documenting all of our support/deliverables enhancing the overall customer and specialist experience• Created and delivered the model office training presentation for onboarding new project specialist • Built lasting relationships with senior level leaders, product owners, and customer service phone specialist in order to build valuable tools and products that benefited the bank and our customers • Developed and delivered regular status reporting to executive level leadership on the projects my team was supporting -
Project Manager - Readiness OperationJpmorgan Chase & Co. Nov 2018 - Mar 2023Springfield, Missouri, United States• Project Manager in Operations Readiness executing readiness strategy in cross line of business initiatives, including managing timelines, acting as liaison between all of the appropriate partners to drive change and ensuring stakeholders remained customer focused• Proactively communicated with all stakeholders to gather, create, analyze and communicate information• Built lasting relationships with key stakeholders, while holding people accountable and ensuring all deadlines are met• Measured effectiveness of change after execution through call listening, feedback tools, focus groups, etc. • Effectively communicated and collaborated with executive leaders and other key stakeholders in order to achieve common goals• Promoted to Project Manager Associate I in December 2022 by proving my ability to independently manage high complexity initiatives, including product launches such as DoorDash and many other projects impacting multiple lines of business with little to no supervision -
Team Lead ManagerJpmorgan Chase & Co. Dec 2015 - Nov 2018Springfield, Missouri, United States• Managed the daily operations of 15-20 non-exempt employees and contributed to the overall success of the business through performance and leadership amongst my peers• Built lasting relationships with my employees, peers and leadership allowing me to earn their trust, bring out the best in them and drive overall performance• Provided daily coaching and feedback, rewarded accomplishments and contributions, introduced new processes and procedures, and tracked performance to achieve set goals• Recommended Human Resource actions such as hiring, corrective action, terminations, salary actions and promotions -
Customer Service RepresentativeJpmorgan Chase & Co. Feb 2012 - Dec 2015Springfield, Missouri, United States• Inbound customer service phone specialist supporting Chase Credit Card products• Became an expert in all policies and procedures and showcased leadership skills • Earned a project as Interim Team Leader filling in for management when out of the office long term
Dustin Downs Education Details
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Business Administration And Management, General
Frequently Asked Questions about Dustin Downs
What company does Dustin Downs work for?
Dustin Downs works for American National
What is Dustin Downs's role at the current company?
Dustin Downs's current role is Innovation Support Analyst at American National.
What schools did Dustin Downs attend?
Dustin Downs attended Missouri State University.
Who are Dustin Downs's colleagues?
Dustin Downs's colleagues are Rhiannon Course, Lakisha Gamblin, Morgan Nelson, Antonio Huerta, Michael Hutton, Fscp, Matt Hartness, Brian Resch.
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Dustin Downs
San Diego County, Ca -
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Dustin Downs
Vice President Of Production @ Reimagine Roofing | Transforming Operations | Quality Assurance | Strategic Growth | Continuous Improvement | LssbbPhoenix, Az -
4bmocm.com, edfmancapital.com, credit-suisse.com, bankofoklahoma.com
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