Dustin (Dusty) Sanchez Email and Phone Number

Assigned to registering customer applications and imaging documents to customer cases in Content Navigator using Kofax and DWS Capture. Also, assigned to the mailroom preparing, sorting, and dropping documents on Opex machines. Researched documents in faxes, emails, and files. Consistently utilizing UWorks. Content Navigator, eREP, and Gmail.

Front Desk Greeting and checking in patient quickly verifying demographics and insurance, updating and adding information if necessary for 90-200 patient daily. Taking co-pays, temperatures and ensuring each patient was comfortable during wait times. Checking with MA or Nurses when needed for patients to ensure proper flow of the clinic, distributing samples and medical information when needed, taking 1-4 patients weekly to ER, lab or front of hospital. Medical Records Building a weekly report to pull medical records for the week of new patients coming into the clinic approximately 20-40 records a week, requesting the records from many resources, keeping track until all records were received, scanned into Epic and given to the Dr. Pulling any miscellaneous documents for the Dr.’s out of an outside system with in a swift moment’s notice. Sending out any ROI to be processed. Scanning and indexing any and all other miscellaneous documents into Epic for retrieval for Dr. and other staff.

Health Information SpecialistImaging SupportIndex and name each document correctly into the patients file. Quality control each batch at 100% accuracy and correcting any errors within 24 hours. Facility Support Scanning, sorting, organizing and filtering patient medical records while maintain a high degree of integrity and confidentiality. Retrieve any records as needed from our offsite storage facility.

Medical Record SpecialistPicked up paper work daily from 4-5 different clinic and 9-12 hospital units. Scanning, sorting, organizing and filtering patient medical records while maintain a high degree of integrity and confidentiality. Pulled 1-150 chart for audits and studies. Retrieve records as needed from our onsite and offsite storage facility.

Patient service Rep II/EDI Poster/Cash PosterReceived (ERA)/835 Electronic Remittance Advice creating spreadsheets daily for 1-8 insurance companies. Processing electronic batches paying close attention to detail for debit/ credits/adjustments and maintaining accuracy. Answer customer question within 48 hours.

Medical Records Completion Specialist IIIScanning and Indexing, tracking of all Dr. Orders, running multiple reports to ensure proper billing. Contact and follow up on all unsigned Dr.orders. Weekly audits of 5%, scanned and indexed documents into Help 2 for all business lines in (DME) durable medical equipment.

Medical Records Completion Specialist IIMake new charts ensuring that the chart has all required documentation. Completed 10-16 inches of alphabetized filing per week. Close and merge charts using multiple computer systems. Manage adoptions from start to finish.

Nursing Intake SupportTo receive an intake record from multiple referral sources (around 20 a day), prepare records and input patient information in several different computer systems. Verify eligibility and benefits on patients. Verify current licensing on doctors. Supported 4 nurses with any other clerical duties as needed.

Health Benefit Specialist ClaimsDetermine correct medical or dental benefits for each healthcare member on several different plans. Maintain accuracy and productivity, being a team player.

Data Entry ProcessingDuties were to enter in adjustments to accounts for credits and debits on customer accounts, edits on customer accounts and set up new loans with speed and accuracy. Notify co-workers or managers of any discrepancy.

Customer Service/BillingMain responsibilities were greet incoming client, answer phones in a timely manner while being friendly, order entry, special order requests, maintaining patient files, reviewing (EOB) explanation of benefits, evaluate debits and credits on accounts, billing, collections and customer service.