Raised awareness of startup in oversaturated market with little to no brand recognition.Targeted EAP’s and large employers to use our programming for employee health and retention.Signed numerous Memorandums of Understanding for partnerships with hospitals and other treatment facilities. Partnered with Cook County, Lake County and Dupage County drug courts to help those in criminal justice program to obtain services.

Worked with Mutiplan to target brokers and employers to join provider network.Oversaw labor unions and companies with over 200,000 members through contract renewals, resulting in a book of business with $72,000,000 of yearly net revenue.Partnered with physicians to add to overall savings for Advocate ACO and collaborate with insurance brokers to recruit new employers and unions for direct contracts.Worked with business development for new physician recruitment.

Managed sales territory to introduce hospice and home health services to independent physicians, hospitals, and senior living facilities.

• Increased referrals from 15 a month to 100 a month by building and maintaining relationships• Provide updates to physicians and nurse practitioners for their patients on service while discussing other JourneyCare services like CCM and joining ACO• Schedule, organize, and facilitate continuing education programs and in-services for partner facilities and educational programs for community members• Work closely with clinical staff to address service issues and exceed partner expectations for care• Meet daily with social workers and care managers for facilities and hospitals in Chicago and Western Suburbs to discuss hospice and palliative care for their patients and residents• Collaborated with leadership team on RFI to designate JourneyCare as a preferred provider for West Suburban, Westlake and Weiss Hospital• Maintained own sales territory while working in multiple open territories and then training the newly hired representative

• Managed 100 short term and long term skilled nursing, 38 Assisted Living and 20 memory care beds• Increased occupancy to average seven over budget for previous three months• Secured partnership in Illinois Bone and Joint Institute preferred provider network• Consistently met and exceeded goals set by Advocate Post-Acute Network team to admit majority of referrals for the program• Developed outcomes materials to distribute to area physicians to increase referrals• Hosted numerous creative continuing education programs and progressive tours to increase exposure to area healthcare professionals• Increased referrals by 20% and admission rate by 10% since starting position• Helped create High Acuity Unit to increase referrals from hospitals outside the normal referral area

• Increased overall building occupancy by 9% since starting outreach program• Attended numerous meetings on quality control for Northshore Hospitals, Northwestern Hospitals and other PANs to reduce readmission rates for Lieberman and learning about current and future landscape of bundled services• Organized numerous CEUs for case managers, physicians and other healthcare professionals• Visited hospital patients and met with nursing/social work staff to determine appropriateness for rehabilitation services• Created yearly marketing plan and supporting materials to increase awareness of Lieberman services• Developed new outreach and referral opportunities through outlying hospitals, elder law attorneys, assisted living communities and other healthcare service providers• Maintained and strengthened current referral sources by spending majority of work hours outside the office cultivating relationships• Managed admissions coordinator, customer service liaison, and program support specials while maintaining outside and inside responsibilities

Operate community Facebook page to promote social media interactionRegularly exceed monthly occupancy budgetHelp create weekly status reports; including expected move-ins and move-outsMaintain sales database of over one thousand prospects and influencersAssemble sales folders for potential residents and referral sourcesAssist Director of Sales and Marketing with strategies to increase prospects and in turn, increase sales such as a creating neighborhood appreciation day Work with area hospitals, senior groups, churches and other organizations to create awareness about our communityContinue to surpass goals of completed calls and community tours per week

Operate a $7,500,000 yearly operating expense budget Provide customer support for elderly and disabled residents Assist residents with creating monthly budget plans Facilitate monthly financial meetings with department managers for an accurate general ledgerManage 24 hour staffed concierge desk with heavy foot trafficAttend corporate financial meetings to provide input for companywide budgetsCreate billing for 300 residents and answer any questions or concerns about their invoicesWork with families and financial institutions to ensure timely payment for rentAssist department managers with monthly budgets and other fiscal questionsRecord financials for the convenience store, salon and other profit generating programsCreate and negotiate lease renewals with residents and their familiesOrganize and pay invoices and check requests for outside vendors and entertainersStreamline Unit Turnover process for upgrading apartments for new move insManage building in absence of the Executive Director

Provided efficient service to prospective residents, visitors, and their familiesMaintained security of front door and the perimeter of the facility by monitoring security camerasWorked with Director of Financial Services with general office duties including sending out monthly rent invoices Stepped in and provide services such as calling bingo games and transporting residents Assisted Director of Lifestyles with party and event set up including: special dinners, bingo and card games, Super Bowl party and Connected Living lectures

Checked and closed worker’s compensation files for storage and destructionAppeared before arbitrators to set court dates for future employee trialsHelped distribute and collect important documents including large settlement checksMaintained dockets to ensure lawyers were prepared for their upcoming trialsCopied and prepared documents including incident pictures and medical records

Provided excellent customer service to employees and incoming applicantsWorked with PeopleSoft, HealthStream, Crystal Reports, and Peminic programs Answered and directed phone calls, printed hospital badges, and distributed mailFounded safety committee and distributed biweekly safety alertsHeaded power project to save the Hospital Sisters Health systems money on energy costs

Met and exceeded personal goals for wine and alcohol salesBoosted daily revenue by promoting new menu items and meal add-onsOperated in fast paced environment while maintaining quality customer service

Increased sales by promoting specials and encouraging drink upgrades Mediated disputes and defused problems with customers and between coworkers Allocated cleaning responsibilities at closing timeManaged bartenders and security of the bar in absence of the General Manager

Demonstrated new records system to persuade doctors used to written recordsBridged information and technology gap for the older and younger staffRefined terminology and input methods contained in new software Addressed questions from staff concerning the unfamiliar systemImplemented electronic medical records to doctors and nurses