As a Franchise Performance Support Manager at IHG®, I leverage my Certified Hotel Administrator (CHA) credential and over 20 years of hospitality industry experience to provide consulting and coaching to franchise hotels across the Northeast region. My mission is to help them improve their guest experience, operational efficiency, and financial performance, while adhering to the IHG® brand standards and values.I have a proven track record of delivering results and driving innovation in various areas of hotel operations, such as product quality, service excellence, food and beverage, people management, and sales and marketing. I have successfully supported hotels in addressing key challenges, implementing action plans, and achieving their strategic goals. I have also contributed to special projects as a subject matter expert and a leader. I am passionate about creating memorable and satisfying experiences for guests, partners, and colleagues in the hospitality industry.