Franchise Performance Support Manager - Northeast
Current
Jan 2020 - Present
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Dustin Floyd Email & Phone Number
Franchise Performance Support Manager @ InterContinental Hotels Group | Certified Hotel Administrator
at
InterContinental Hotels Group (IHG®)
1 work email found
@ihg.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Franchise Performance Support Manager @ InterContinental Hotels Group | Certified Hotel Administrator
Location
Greater Boston, United States
Who is Dustin Floyd? Overview
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Quick answer
Dustin Floyd is listed as Franchise Performance Support Manager @ InterContinental Hotels Group | Certified Hotel Administrator at InterContinental Hotels Group (IHG®), based in Greater Boston, United States. AeroLeads shows a work email signal at ihg.com and a matched LinkedIn profile for Dustin Floyd.
Dustin Floyd previously worked as Franchise Performance Support Manager - Northeast at Intercontinental Hotels Group (Ihg®) and Franchise Operations Support Manager at Intercontinental Hotels Group (Ihg®). Dustin Floyd holds Bgs, Political Science, History from Northwestern State University.
Company email context
Email format at InterContinental Hotels Group (IHG®)
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{first}.{last}@ihg.com
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AeroLeads found 1 current-domain work email signal for Dustin Floyd. Compare company email patterns before reaching out.
Profile bio
About Dustin Floyd
As a Franchise Performance Support Manager at IHG®, I leverage my Certified Hotel Administrator (CHA) credential and over 20 years of hospitality industry experience to provide consulting and coaching to franchise hotels across the Northeast region. My mission is to help them improve their guest experience, operational efficiency, and financial performance, while adhering to the IHG® brand standards and values.I have a proven track record of delivering results and driving innovation in various areas of hotel operations, such as product quality, service excellence, food and beverage, people management, and sales and marketing. I have successfully supported hotels in addressing key challenges, implementing action plans, and achieving their strategic goals. I have also contributed to special projects as a subject matter expert and a leader. I am passionate about creating memorable and satisfying experiences for guests, partners, and colleagues in the hospitality industry.
Listed skills include Hotel Management, Revenue Analysis, Hospitality Industry, Customer Satisfaction, and 45 others.
Current workplace
Dustin Floyd's current company
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Intercontinental Hotels Group (Ihg®)
AeroLeads page
5 roles
Dustin Floyd work experience
A career timeline built from the work history available for this profile.
Franchise Operations Support Manager
Provide consulting across all areas of guest experience and operations (e.g., product/quality, service, F&B, people tools/processes) when deployed by Franchise Performance Support (FPS) team. Drive hotel performance as the primary resource for high level specialized/technical knowledge of the guest experience and hotel operations. Specifically, work with hotels to address key guest experience/operational issues identified by FPS team (guided by performance data supplied by Operations Analytics & Insight) and develop hotel action plan to reflect necessary steps to remedy issues and meet goals outlined in the strategic plan.
Oct 2017 - Jan 2020
General Manager
Continually monitor guest service data surveys and devise action plans to improve and maintain status as market leader in guest satisfaction, ADR, and RevPAR. Support business objectives that promote & enhance the brand.Serve as a coach / mentor to 9 department heads in managing 90+ personnel, including contract & temporary foreign workers. Steadily create better processes & efficiency to ensure quick, friendly and consistent guest service; resolve escalated customer issues; identify & negotiate corporate & group business; create & lead special projects as a Subject Matter Expert (SME).
May 2011 - Oct 2017
Senior Consultant - Quality
Traveled over 300 days annually throughout US & Costa Rica to conduct Quality Assurance Inspections of housekeeping standards in rooms, baths & public areas, service & cuisine, and condition of furniture, fixtures, décor, etc. Presented findings to property ownership and filed with brand.Consulted with franchised hotel owners to resolve evaluation-related issues; developed & administered deficiency lists, temporary removals, and de-identification protocols at the end of product life.
Feb 2007 - May 2011
Jan 2004 - May 2007
1 education record
Dustin Floyd education
-
Northwestern State University
FAQ
Frequently asked questions about Dustin Floyd
Quick answers generated from the profile data available on this page.
What company does Dustin Floyd work for?
Dustin Floyd works for InterContinental Hotels Group (IHG®).
What is Dustin Floyd's role at InterContinental Hotels Group (IHG®)?
Dustin Floyd is listed as Franchise Performance Support Manager @ InterContinental Hotels Group | Certified Hotel Administrator at InterContinental Hotels Group (IHG®).
What is Dustin Floyd's email address?
AeroLeads has found 1 work email signal at @ihg.com for Dustin Floyd at InterContinental Hotels Group (IHG®).
Where is Dustin Floyd based?
Dustin Floyd is based in Greater Boston, United States while working with InterContinental Hotels Group (IHG®).
What companies has Dustin Floyd worked for?
Dustin Floyd has worked for Intercontinental Hotels Group (Ihg®), Holiday Inn New Orleans West Bank, Intercontinental Hotels Group, and Dimension Development.
How can I contact Dustin Floyd?
You can use AeroLeads to view verified contact signals for Dustin Floyd at InterContinental Hotels Group (IHG®), including work email, phone, and LinkedIn data when available.
What schools did Dustin Floyd attend?
Dustin Floyd holds Bgs, Political Science, History from Northwestern State University.
What skills is Dustin Floyd known for?
Dustin Floyd is listed with skills including Hotel Management, Revenue Analysis, Hospitality Industry, Customer Satisfaction, Hospitality Management, Customer Service, Social Media Marketing, and Yield Management.
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