Assist in the creation of technical support standards and improvements that increase efficiency and improve support turn-around times and customer satisfaction.Identify and investigate product and quality system problems, utilizing the complaint handling system where appropriate.Dispatch field engineers when appropriate.Conduct customer training sessions.Produce and maintain customer training material.

Assist in the creation of technical support standards and improvements that increase efficiency and improve support turn-around times and customer satisfaction.Identify and investigate product and quality system problems, utilizing the complaint handling system where appropriate.Dispatch field engineers when appropriate.Conduct customer training sessions.Produce and maintain customer training material.

Manage 40 global pharmaceutical studies for clients such as Pfizer, Novartis, Sanofi, and Eli Lilly.Meet with clients to discuss meaningful solutions for their monitoring and reporting needs.Monitor study maintenance databases for clients using Microsoft Access.Coordinate and distribute client requests to project management team with Encompass software.Ensured timely implementation of monitoring solutions for clients.Team lead on reducing digital clutter in shared databases for entire global department.

Led organizational projects to make laboratory more efficient and uniform.Proficient with LC-MS/MS and HPLC-UV analysis of human serum samples.Adept at minor instrument calibration and minor instrument troubleshooting.Prepare and review laboratory reports for certification process.

Perform GC-FID, LC-MS/MS and HPLC-UV analysis of human biological samples.Proficient with Hamilton-Autodiluter, PH meters, balances and various pipettes.Skilled on various wet chemistry techniques such as solid phase and liquid-liquid extractions.Adept at minor instrument calibration and minor instrument troubleshooting.Prepare and review laboratory reports for certification process.