Responsibilities:- Executes hands-on and automated testing of client reference systems for semiconductor validation- Configures and maintains test hardware and infrastructure for 60+ mobile and desktop systems- Updates hardware configurations to maintain test readiness ahead of client roadmap schedules- Develops test automation using the agile sprint methodology - Analyzes and compiles test data into meaningful reports- Identifies and reports platform issues using JIRA ticketing system- Collaborates with debug and engineering teams for triage, regression, and resolution of platform issues- Multi-tasking under high pressure situations - Prioritizes execution of simultaneous projects to meet business critical deadlines- Manages daily communication of test requests, status updates, and results- Coordinates with team members across multiple campus sites and timezonesSkills:- Hands-on skills for designing, integrating, testing, and troubleshooting computer systems - Installs PC hardware, including: CPU, RAM, storage drives, discrete GPU, USB and PCIe peripherals- Develops automated test workloads using: batch, PowerShell, Python, Ruby- Develops manual test case procedures to optimize validation coverage and efficiency- Stability testing of games, user applications, security features, power state transitions- Reading and writing to registers using JTAG interface for SoC debugging- WinDbg setup, live debugging, and memory dump analysis- Windows and Linux command line - Compiling, flashing, and configuring BIOS firmwareKnowledge:- Microprocessor development and business processes- Relationship between hardware, firmware, OS, drivers, and applications- CPU, APU, SoC, and ASIC architectures- System level components, including: DRAM, PCIe, SATA, USB, chipset, I2C, TPM, LAN, WLAN- Boot process from POST to OS- Power state transitions, including: hibernation, sleep, modern standby- Industry standard computer specifications and benchmarking

- Provided primary computer repair and technical support for Geek Squad clientele. - Resolved wide variety of computer issues using extensive knowledge gained over 5+ years of experience.- Utilized multitasking to perform work on numerous units checked in at once. - Assessed service order tickets created by Consultation Agents to gain understanding of each unit’s reported issue(s). - Facilitated standardized diagnostic and repair process using approved internal and 3rd party software. - Documented each step performed during repairs and transcribed notes using proprietary ticketing program (Nova).- Contacted clients during course of repair; provided status updates, obtained needed information, and scheduled appointments for pick-up.- Communicated with fellow Repair Agents to complete complex repairs, sometimes sharing the resolution on internal forums.- Provided secondary support with client consultation queue and answering of inbound phone calls. - Specific skills include: deep understanding & troubleshooting of operating systems (Windows, Mac, iOS, Android, Linux), malware analysis & removal, crash dump debugging, client-side network troubleshooting, computer hardware installation & diagnostics, software installation, Outlook configuration, data backups/transfers, and level 1 data recovery.

- Provided primary logistical and communication support for the Geek Squad department. - Received all inbound calls to Geek Squad, answering questions relating to product and service offerings. - Provided technical support for common issues over the phone, and transferred clients to dedicated phone support team as needed. - Called clients during course of repair process to provide status updates, request needed information/approvals, contacted when services were completed, explained repair results in detail, and scheduled clients for subsequent pick-ups. - Assisted Consultation Agents with client check-in queues, using knowledge of technology and Geek Squad services to offer custom-tailored solutions.- Checked in computers for software and hardware repairs, applying troubleshooting skills over the counter to pinpoint issues, conveying technical concepts and repair process to clients in layman's terms. - Tracked service order tickets from start to finish for both client and company product repairs using numerous internal applications. - Ensured every service order contained sufficient description of issue(s) and relevant details per SOP.- Assisted Repair Agents with in-store queue as needed, performing new device setups, installing and configuring software, and certifying eligible returned products per "open box" standards.- Performed all shipping and receiving duties with UPS, FedEx, and internal transport shuttles.- Properly packaged and manifested outbound products for repair at service depots, verified repairs on received products, and submitted necessary escalations for any re-do’s.

- Welcomed customers in Best Buy's Computer department and inquired about their technological needs, conveying computer specifications in understandable terms.- Applied extensive product knowledge to offer the best computer for each customer's unique usage.- Met and exceeded revenue and service attachment goals.- Processed transactions at POS stations.- Downstocked product as needed and kept department presentable per company guidelines.- Stayed up to date on latest product offerings via internal news from affiliated brands and vendors (i.e. Intel, Apple, Microsoft, Samsung, etc.)