Dustin Gresham Email & Phone Number

Bend, Or, Us

Colorado Springs, Colorado, United States

Sandpoint, Idaho, United States

-Maintained and performed repairs on all aspects of resort village.- Snow removal. -Trash disposal. -Perform electrical troubleshooting and repairs.- Perform plumbing troubleshooting and repairs.- Diagnosed and repaired snow blowers and other small engine equipment. - Carpentry work includes but is not limited to hanging doors, cabinetry, building shelters, drywall repair etc.

Colorado Springs, Colorado, United States

- Create and execute repair orders and estimates for customers while maintaining great customer rapport. - Worked with vendors to buy and sell car parts. -Negotiate prices with vendors to get the best prices on service and parts. -Partnered with technicians to accomplish work in a quality and timely manner. -Dispatch work to control workflow and schedule. -Quickly became top performer company wide. - Excellent customer service ratings with zero negative reviews.

Atlanta, Georgia, United States

- Teach first time flyer classes and seminars. - Coach novice and advanced flyers in vertical wind tunnel. - Sell Ifly products and services. - Built and maintained private coaching clientele.

Bowling Green, Kentucky, United States

- Created and executed repair orders and estimates for customer vehicle needs while maintaining excellent customer rapport and CSI (customer satisfaction index) that exceeded national average. - Advise customers of recommended services outlined by General Motors maintenance schedule. - Maximize customer retention. - Partnered with technicians to accomplish work in a timely manner. - Proficiency in Reynolds Ignite DMS.

Bowling Green, Kentucky, United States

- Lead a team of 3 technicians, 2 Service advisors, and 1 cashier in meeting or exceeding monthly objectives. - Exceeded regional benchmark for CSI (customer satisfaction index) for the first time in company history. Accelerated current sales volume to record levels in 8 month period through strategic marketing, revamping pricing, and coaching staff. - Understand, submit and maintain all warranty claims. - Run daily reports on CDK to ensure team performance is top notch. - Monitor and provide leadership guidance to service advisors and technicians daily to maximize potential and productivity. - Coordinate with manufacturer representatives to ensure compliance with guidelines of warranty policies and procedures and franchise agreement.

Bowling Green, Kentucky, United States

- Created and executed repair orders for customers vehicle needs and maintained excellent CSI score. - Partnered with technicians to accomplish work in a timely manner and assisted with daily scheduling of shop work. - Within 4 months working for this company I was promoted as a manager at sister store Martin Kia.

Hopkinsville, Kentucky, United States

- Created and executed repair orders for customers vehicle needs and maintained excellent CSI score. - Collaborated with technicians to execute repairs in a timely manner and assisted in daily scheduling of shop work. - Proficient use of Reynolds DMS and TIS. - Toyota University Master certified.