Manage service providers and crews to complete nightly cleanings or projects for 16 stores across Oklahoma and ensure customer satisfaction upon completion of work.• Work closely with store management to schedule projects and complete supply orders for each location to ensure timely start of projects, as well as guarantee the completion of nightly cleanings according to daily scope of work and detail maps.• Manage and train two service providers and 32 team members on the scope of projects and nightly responsibilities at each store location.• Travel nationwide to recruit, hire, and train service providers, and teams to improve current store issues or prepare locations for store grand openings.• Supervise construction cleaning crews to prepare for store openings.• Complete 68,000 square feet of concrete rejuvenation monthly and/or quarterly for all stores.• Train and develop new Quality Assurance Managers nationwide.• Recruit and source new service providers as needed.• Provide flooring solutions to managers to improve floor condition and appearance of the store.• Onsite daily to inspect quality of work and communicate with store managers to ensure customer satisfaction and provide solutions to resolve issues that arise. • Direct monthly rejuvenation projects completed overnight to ensure project completed to scope and deliver quality results.

Led multi-scale projects through completion for residential, commercial, and government properties to ensure customer satisfaction and OSHA compliance. • Sourced, trained, managed, and scheduled field personnel to complete assigned projects.• Assisted managing projects for owners and taking on additional tasks as needed for the company owners to ensure projects completed timely and within compliance to the scope of work and code requirements.• Worked directly with insurance companies to resolve roofing or construction claims.• Created and negotiated contracts, bid proposals, developed project framework, and sourced supplies necessary to complete project according to project specific criteria.• Provided innovative solutions to resolve project delays to ensure project completion was timely and met all code requirements.• Maintained open communication, provided solutions, and relayed delays or changes to customers to guarantee satisfaction during and upon completion of project.• Managed P&L statements on personal projects.• Finalized payment collection and closed out claims upon completion of projects.• Promoted and ensured safety and OSHA compliance by all crew members.

Proactively sourced clients, maintained client relationships, responded to business and customer requests, and provided solutions to commercial and residential roofing or construction projects.• Sourced, trained, managed, and scheduled field personnel to complete assigned projects.• Developed project plans, customized scope of work, sourced and scheduled crews, finalized supply orders to complete projects, and communicated all project plans with customers.• Worked directly with insurance companies to resolve roofing or construction claims.• Provided innovative solutions to resolve project delays to ensure project completed timely and met all code requirements.• Maintained open communication, provided solutions, and relayed delays or changes to customers to guarantee satisfaction during and upon completion of project.• Finalized payment collection and closed out claims upon completion of projects.• Promoted and ensured all safety practices and OSHA compliance.

Proactively sourced clients, maintained client relationships, responded to business and customer requests, and provided solutions to commercial and residential roofing or construction projects.• Sourced, trained, managed, and scheduled field personnel to complete assigned projects.• Developed project plans, customized scope of work, sourced and scheduled crews, finalized supply orders to complete projects, and communicated all project plans with customers.• Worked directly with insurance companies to resolve roofing or construction claims.• Provided innovative solutions to resolve project delays to ensure project completed timely and met all code requirements.• Maintained open communication, provided solutions, and relayed delays or changes to customers to guarantee satisfaction during and upon completion of project.• Finalized payment collection and closed out claims upon completion of projects.• Promoted and ensured all safety practices and OSHA compliance.

Proactively sourced clients, maintained client relationships, responded to business and customer requests, and provided solutions to commercial and residential roofing or construction projects.• Sourced, trained, managed, and scheduled field personnel to complete assigned projects.• Developed project plans, customized scope of work, sourced and scheduled crews, finalized supply orders to complete projects, and communicated all project plans with customers.• Worked directly with insurance companies to resolve roofing or construction claims.• Provided innovative solutions to resolve project delays to ensure project completed timely and met all code requirements.• Maintained open communication, provided solutions, and relayed delays or changes to customers to guarantee satisfaction during and upon completion of project.• Finalized payment collection and closed out claims upon completion of projects.• Promoted and ensured all safety practices and OSHA compliance.

Licensed home and auto insurance representative.• Efficient in sourcing and recruiting new business.• Retained customers by specializing insurance policies to meet specific needs or requirements of the customer and maintain affordability in their policies.• Researched solutions to save customers money and ensure customers received the most up to date benefits.

Managed and sourced multiple accounts across the Oklahoma City metro area to provide innovative solutions to their office supply needs.• Efficient in sourcing and recruiting new business or accounts.• Created personalized supply plans based on customer needs and provided solutions for unrecognized issues to improve business function.• Increased sales by remaining competitive in product and pricing to consolidate customer ordering to CPI only.

Promoted after six months of employment to manage stores in Chickasha, Woodward, and El Reno, Oklahoma to help increase store profitability, provide excellent customer service, and improve productivity.• Recruited, onboarded, and trained new employees. • Created employee training and development.• Implemented team building events to maintain and build a positive team and work environment.• Managed employee schedules, time off requests, timesheets, and payroll.• Created and assigned delivery schedules for all accounts.• Managed product ordering, inventory, and customer accounts.• Maintained store financial statements.• Took store in Woodward from bottom 98% of stores in performance and sales to top 5% within nine months.• Increased all stores’ profits from bottom 98% to top 10% nationwide.• Gained 198 rental accounts during first year as acting manager.Awards:• Perform to Win 2010: Store ranked in top 10% nationwide• Top Gun Manager 2010: #1 Manager nationwide.• Store ranked #1 nationwide in 2010 for customer service.