• Configuration and Troubleshooting of LAN, WAN, and Firewall.• Outstanding customer-facing skills, and critical issue escalation/resolution.• Technical expertise including strong understanding of networking, servers, security, storage and IT operations.• Configuration and maintenance of VMware and HyperV.• Competent with PC, Server and peripheral hardware troubleshooting.• Perform network troubleshooting to isolate and diagnose common network problems.• Maintained cPanel, MySQL, PHP, Dovecot, and multiple other required components to host shared web hosting clients on a CentOS web server. • Set up and maintained KVM Hypervisor on multiple servers to handle requests for VPS customers who wanted KVM solutions.• Utilized SolusVM on multiple servers to handle requests for VPS customers who wanted OpenVZ solutions.• Handled ticketing system and emails with customers to ensure up-time on their products.

• Assist end-users with hardware and software malfunctions, troubleshooting, or repair.• Site Lead for site infrastructure upgrades and improvements, hardware and software.• A/V systems assessment, installation and management.• Support local and remote users.• Setup and manage Quickbooks in a server based environment• Account creation, management, and de-provisioning, for new and current users, and user account terminations.• Exchange account management, configuration, support, and maintenance.• Office365 administration, management, and end-user support.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Install and perform minor and major repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Refer major hardware or software problems or defective products to vendors or technicians for service.• Prepare evaluations of software or hardware, and recommend improvements or upgrades.• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.