Collaborative Leader Driving Cross-Functional Alignment to Solve Organizational ChallengesCORE VALUES: Family, Trust, Growth, Integrity, FaithEXECUTIVE SUMMARYA process-oriented and people-focused Professional Services/Project Management Office (PMO) leader with 10 years of experience managing teams of project managers. Proven track record of meeting quality standards, ensuring compliance, and exceeding performance expectations across multi-million dollar IT project portfolios. Known for leveraging Lean Six Sigma methodologies to drive process design and implementation, deliver measurable success metrics, and enhance revenue generation through effective project leadership, cross-functional alignment, and strategic execution. SELECTED ACCOMPLISHMENT• Transformed the Visory Service Delivery Group/Professional Services into a profit center by developing enterprise-level service teams, driving operational maturity, and enhancing the client experience.• Established, built, and implemented the Keap PMO from the ground up in a SaaS environment. • Ensured an average of 95% customer satisfaction across the SHI portfolio by focusing on high-quality project execution, on-time delivery, and a best-in-class customer experience as a PMO Manager. LEADERSHIPA leader who establishes a vision for value delivery and achieves a positive and clear impact on key business performance metrics. Expert leader of teams of PMs that manage portfolios of complex projects simultaneously while meeting quality requirements, compliance, and performance expectations.People are the key to success, so we must set them up for success. Leadership style is a hybrid of servant and coach leadership. Directing a team to be brilliant at the basics results in a best-in-class customer experience. Create and manage clear development goals. Provide real-time coaching and feedback with empathy to inspire improvement. BUSINESS PROCESS OPTIMIZATIONSuccessfully produce cultures of continuous learning and improvement. Leverage Lean Six Sigma certification to reduce process waste by improving productivity, efficiency, performance, success metrics, value stream, and revenue.Operations innovator that incorporates key guiding principles in process designs from methods such as ITIL. These processes enable the organization to select and execute the highest prioritized strategic imperatives of the company.