Respond to customer/dealer complaints; evaluate and resolve problems of the customers/dealers; assist in installing the equipment; analyze, inspect and review findings to determine the solution to the problem that the customer/dealer demands; works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product; maintains product manuals; provides dealers with regular reports and feedback on their service and or warranty requests; develops and maintains relations with customers/dealers; reports common complaints of customers/dealers to top management and works with design/manufacturing engineers in order to address the situation for future reference/design; makes recommendations to maintenance technicians; and offers feedback on product development, features and functions.

Manufacturing Engineering Technician - Electrical/Hydraulic/Mechanical/Maintenance First line of defense for troubleshooting and maintaining test equipment. maintenance PM, Electrical, Hydraulic, Mechanical, Calibrating, Testing, software design/troubleshooting (hydraulic and electrical schematics). 6 sigma green belt training. Responsible for A/C training, Test and adjust, offline testing and training, assisting in major repair, leading projects and sound level testing, creating standard work. Working directly with Design and manufacturing engineers on various projects/NPI’s and issues including Beta, Gamma and Alpha Engineering. 3d Design/modeling and printing for in house assembly assistance. ECM programming, diagnosing, troubleshooting/repair of entire unit. Creating Electrical test/flash programming harnesses. Safely performed out of process work independently as a major repair technician. Engine/cab swaps, electrical harness/part replacement, tear down entire unit and rebuilt. Learned all EOL stations and trained many employees. Worked with product support and manufacturing engineers on creating/changing standard work. Mobile A/C training and testing *Certified*. Assembly line operator (multiple stations). Followed SAP and trained many employees. Participated in the Continuous improvement program. Athens Technical College, lean manufacturing program. In field PDC troubleshooting and repair. Heavy Equipment operator, Trained, tested and licensed many employees.