▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Maintained website; including the following: ◆ All updates (WP-Admin and Hosting Provider), automations (PipeDrive, Zapier, Gravity Forms, Paypal), server configs, databases, staging copies, version control systems (git setup and maintenance), email configs (Siteground/GSuite domain forwarding and migration)▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Acted as primary G-Suite Administrator in charge of the following: ◆ Creating new user accounts, deactivating or removing user accounts, setting up various features and aspects within G-Suite (vault, groups, permission levels, etc.)▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Opensource Intelligence and Threat Analysis: ◆ Compiled monthly Opensource Intelligence reports for school districts in Canada and the United States detailing any worrisome online behaviour observed in the student body or community at large ◆ Investigated and compiled incident reports as requested by client schools ◆ Profiled major incidents and threat actors involved ◆ Worked on special sociogram projects to map and detail gang activity in British Columbia (GRIP: Gang Reduction through Informed Practice – In conjunction with RCMP IHIT (Royal Canadian Mounted Police Integrated Homicide Investigation Team)

◆Providing first class customer service to the public with enthusiasm and a smile.◆Verifying and evaluating information to issue licenses and ID cards, instruction permits including any other licensing functions in compliance with laws, regulations, and procedures.◆Collecting and accounting for licensing fees.◆Assessing customer qualifications (physical, medical and visual) for licensing eligibility.◆Authenticating identity documents through online verification.◆Conducting face-to-face interview with applicants to validate their identification.◆Denoting U.S. citizenship of applicants.

Ground up construction of new industrial greenhouses and retrofitting of existing greenhouses.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Install/Post-install Coordinator and integration coordinator for various point of sale software developers/card processors: Oracle (Micros) | Heartland | Digital Dining | Vantiv Stored Value Solutions | Aloha/NCR | The Customer Connection | Synergy SwipeIt | Chase | GiveX Valutec | Paytronix | Opticard▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Troubleshoot processor model code-base, third-party provider errors, and remote server endpoints: ◆Communicate with third-party developers to establish understanding of recent API modifications ◆Collaborate with IT contractors on ISP cut-overs, port forwarding schema, NAT, firewall rules, etc. ◆Compile and interpret debug output and rails stack trace output for coherent issue reporting▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Daily tools used: ◆SalesForce to install/maintain contracts and develop reports ◆Jira for issue reporting, issue tracking, and work flow visualization ◆Linux ◆VMWare ◆Various VNC/RDP clients ◆Various Version Control Systems▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Work with merchants to cultivate their consumer facing presence: ◆Communicate content guidelines ◆Make suggestions based in best practice ◆Collect photo, design, and descriptive content from merchants ◆Utilize Gimp, Photoshop, Inkscape, and various other programs to edit and publish consumer facing content ◆Approve replacement content for live publishing▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬☛ Summarize+escalate back-end and client-side UI bugs to engineering and product management☛ Triage escalations to OpenTable Restaurant Development Group in coordination with Inside Sales and Regional/National Restaurant Development Managers☛ Serve as point of escalation for Tier II Gifts support team☛ Maintain inventory for thousands of locations to ensure sufficiency and data quality☛ Train and assist consumer facing OpenTable Gifts agents☛ Create and maintain process documentation

Worked with a team of multifaceted individuals to provide technical support to the users and clients (restaurants) of the reservation service OpenTable. Utilized CRM platforms ZenDesk, Oracle RightNow, and SalesForce to do the following:◆Manage restaurant and diner accounts◆Create and take action on tickets◆Troubleshoot issues stemming from diner/restaurant error◆Troubleshoot issues stemming from technical difficulties with the website.

☛ Evaluated social media content per specific guidelines set by client in order to streamline content and improve relevancy in content shown to users.☛ Performed descriptive and multivariate statistical analyses of data using custom tailored web-apps.☛ Sought and provided information to help client determine their position in the marketplace.☛ Completed tasks set at a deadline to be met on a daily basis in a timely and efficient manner for quality control review.☛ Managed work environment independent of a supervisor, utilized concise language to efficiently evaluate content, and followed up on tasks as needed for optimal quality.

Provided verifications solutions for companies from multiple business sectors including ◆ Trucking ◆ Defense ◆ IT ◆ Military ◆ Medical ◆ Executive Placement☛ Worked specifically with employment verifications (licensing, employment history, references, DOT prior drug and alcohol, military records, and more)☛ Utilized a wide variety of background screening platforms and systems ☛ Initiated contact with agencies responsible for providing various types of background information related to the aforementioned industries

Delivered packages via bicycle and car to a large portion of the city of Chicago,and from any location/business/restaurant in Chicago, within one hour.

☛ Monitored customer service representatives to ensure that they were in compliance with company procedure ☛ Obtained information necessary to determine which marketing leads were most effective for our clients

Provided verifications solutions for companies from multiple business sectors including ◆ Trucking ◆ Defense ◆ IT ◆ Military ◆ Medical ◆ Executive Placement☛ Worked specifically with employment verifications (licensing, employment history, references, DOT prior drug and alcohol, military records, and more)☛ Utilized a wide variety of background screening platforms and systems ☛ Initiated contact with agencies responsible for providing various types of background information related to the aforementioned industries

Provided verifications solutions for companies from multiple business sectors including ◆ Trucking ◆ Defense ◆ IT ◆ Military ◆ Medical ◆ Executive Placement☛ Worked specifically with employment verifications (licensing, employment history, references, DOT prior drug and alcohol, military records, and more)☛ Utilized a wide variety of background screening platforms and systems ☛ Initiated contact with agencies responsible for providing various types of background information related to the aforementioned industries

☛ Provided real time inventory control for a food processing operation that produced 20-30,000 units per shift☛ Worked with the production line☛ Assisted warehouse with logistics and auditing

Banquet server at up-scale, corporate, and wedding parties for anywhere from 5-20,000 people at a time.