A Service Engineer at Nanolumens formerly a Field Engineer of LED displays with 10+ years of experience in the live sound and video industry.Senior Lead technician on many multi-million dollar LED/LCD display installs for Fortune 500 companies and the US Military while training clients and end users on critical details of functionality. Experienced coordinator of preventative maintenance scheduling technicians to perform key elements of maintaining high end LED & LCD displays globally. I’ve worked on hundreds of shows for world renowned touring acts doing audio, video and carpentry. Experience as a recording engineer and assistant engineer in Nashville. Previous to being a lead LED tech I was an account manager and in charge of shipping and receiving at a retail store aimed at provided touring acts with all of their gear. Dealing with walk ins, day to day shipping responsibilities, as well as educating clients on gear and new releases from premiere companies in the industry.
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Service EngineerNanolumens - Led Visualization Solutions May 2024 - Oct 2024Peachtree Corners, Georgia, United States· Subject matter expert on troubleshooting and service ticket resolution· Provide technical support to field Installation team as overlap for the Tier IV Field Engineer· Manage Help Desk tickets in a timely manner· Respond to customer issues via phone and email· Use systems to identify projects at the beginning of a service ticket· Provide customer assistance through both basic and advanced troubleshooting steps· Document customer interactions and troubleshooting steps in service log/system· Learn advanced levels of service diagnostics for both hardware and software of LED Displays· Coordinate with 3rd party vendors to support client ticket resolution -
Field EngineerNanolumens - Led Visualization Solutions Apr 2023 - May 2024Peachtree Corners, Georgia, United States• I engineer install’s, configure, troubleshoot, and maintain products & equipment for large-scale dvLED displays.• Perform site inspections and exercise discretion in site readiness and installation crew proficiency.• Work closely with project managers to coordinate the entire installation.• Focus on training third-party installation teams on precise details and proper installation process for the product, project, and site conditions.• I identify, analyze, and repair product issues, install new components and/or parts.• Tasked with researching answers to difficult customer questions about product features and recommend appropriate solutions.• Perform start up testing and customer training on features and general maintenance of product.• Perform calibration of displays on site, if necessary.
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Maintenance Plan CoordinatorPlanar Oct 2022 - Dec 2022Hillsboro, Oregon, United StatesWorked in conjunction with project managers, integrators, and end users to schedule follow up visits for customers preventative maintenance plans. Coordinated sending technicians across the globe to perform key elements of maintaining high end LED and LCD displays. Worked with end users to accommodate technicians on site during their busy schedules. -
Lead Installation TechnicianPlanar Systems Oct 2019 - Oct 2022Hillsboro, OregonInstalled indoor and outdoor LED & LCD Displays nationwide ranging from small scale digital signage to massive LED walls with ranging pitch sizes to fit clients needs. Applications ranged from world class film and TV studios, military installations, houses of worship, to arenas and business showrooms. Coordinated RMA’s and maintenance plan visits of sites post install, followed up with project managers to coordinate schedule of follow up visits for preventative maintenance plans.
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Lead InstallerAmbiance Feb 2019 - Oct 2019Mastered framing high-grade art, traveled around the nation installing permanent art fixtures at everywhere from high-end homes to massive commercial real estate projects. Specialized in logistical transportation and creation of the frames.
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Audio Visual TechnicianConvention Production Rigging, Inc. Apr 2015 - Apr 2019NashvilleI assisted in the setup and teardown of small to large scale events, such as corporate seminars and conventions, to national athletic competitions, and concerts. Everything from setting up audio arrays, mixing sound on digital and analog consoles, lighting, LED walls, projections, truss rigging, and spotlights. Every day in the A/V industry brings something new.Managed crews ranging from 5-50 techs while delegating tasks to complete productions in conjunction with PM’s and TM’s. -
Account ManagerTour Supply Inc Aug 2017 - Feb 2019Nashville TnHandling everything from client walk ins and sales to logistics of orders in and out of the store. Tour Supply sold merchandise related to all forms of entertainment and touring productions such as concerts and conventions. Helped clients find precise devices and components needed for their production and helped maintain the store's vast inventory of hard to find items. -
Sales Representative And SpokesmanLuke Audio Jan 2015 - Oct 2018Goodlettsville, TennesseeRepresentative and marketing strategist of high end microphones and audio equipment. Spokesperson for all things Luke Audio LLC.
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StagehandRhino Staging & Event Solutions Jul 2015 - 2017Nashville, Tennessee -
Site Supervisor/StagehandCrew One Productions Inc Sep 2014 - Jul 2016Greater Nashville AreaI assist in the setup and teardown of large scale events such as concerts, music festivals, corporate conventions, and transportation and relocation of artist goods. Specialties include: Audio, lighting, LED walls, carpentry, backline, AV, and artist assistance. -
Audio Engineer InternBlackbird Studio Mar 2014 - Aug 2014Nashville TnMy responsibilities included setting up and tear downs of artist sessions, maintaing the cleanliness of the facilities, running errands for clients and staff, operating the phones and safely allowing guests into the facility via automated gates. I got to sit in on sessions and learn the ins and outs and cohesiveness of a professional studio session while learning the whole time. I also recorded guitars, drums, learned mic theory, and learned the overall business that is running a worldwide premiere studio.
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RoverSeneca Sawmill Company Jan 2008 - Jun 2011Eugene, Oregon AreaI learned all jobs in Mill A at Seneca in order to train all employees and help rotational breaks. This position (Rover) trained me in the duties that the quality control agent upheld and overall general management.
Dustin R. Education Details
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Recording Arts: Audio Engineering -
Creswell High ScoolGeneral Education
Frequently Asked Questions about Dustin R.
What is Dustin R.'s role at the current company?
Dustin R.'s current role is Field & Service Engineer with over a decade of experience in the AV Industry..
What schools did Dustin R. attend?
Dustin R. attended Full Sail University, Creswell High Scool.
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Dustin Shahan
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Dustin R. Taylor, PE
Civil Infrastructure Sales Manager; G-I Region 8 Lic Representative; Asce Seattle Section Board Director; Award-Winning, Past-President And Chair Of G-I Seattle Chapter Board; Value CreationSeattle, Wa3gmail.com, tencategeo.com, solmax.com
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