Dustin Rigler Email and Phone Number
Welcome to my LinkedIn Profile! I am a results-driven leader with a stellar record of designing and evolving organizational structures to enhance efficiency and scalability. My expertise lies in prioritizing system enhancements and applying analytical rigor to support growth, boost operational performance, and refine financial and cost management.I excel at providing visionary leadership and crafting a compelling narrative to shape both company culture and team subcultures. My skills extend to identifying, overseeing, and streamlining processes and workflows for implementation and account management, ensuring optimal performance and alignment with organizational goals.Additionally, I am adept at preparing executive and board materials, as well as overseeing budget planning and processes. With a strong focus on strategic execution and cross-functional collaboration, I drive impactful initiatives that support long-term success and operational excellence.Some core areas where I really excel include:Business Transformation & Growth | Business Operations Management | Strategic Planning & Execution | Revenue Generation & Optimization | Team Building & Leadership | Budget & Cost Management | Project Lifecycle Management | Vendor Contract Management | KPI & OKR ManagementWith the above mentioned competencies integrated with my solid work history, I am well-prepared to drive long-standing contributions to your organization.Let's connect on LinkedIn today and feel free to reach out to me discuss to the opportunity!
Metavasi Partners
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Managing DirectorMetavasi Partners 2022 - PresentCo-Found Metavasi Partners, a boutique consulting firm specializing in higher education services. I deliver strategic planning, lead and execute strategic initiatives, and implement transformative technologies. I provide exceptional value to higher education institutions, online program management organizations, and ed tech service providers. I partner with presidents and executive teams and serve as a trusted advisor to drive organizational progress.
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Senior Vice President OperationsZovio 2021 - 2022Chandler, Arizona, UsI offered strategic leadership to develop and manage a formal shared services operations department at Zovio, encompassing reporting, analytics, enterprise project management, contact center operations, administration, quality assurance (QA), business technology integration, and training and development. I implemented advanced methods and data infrastructure to measure return on investment (ROI) for greenlit initiatives, evaluating investment performance.Key Achievements:- Championed continuous improvement by consolidating business intelligence (BI) functions, aligning with QA, launching the EPMO, and integrating Contact Center Operations, resulting in $1.4M in annual savings.- Generated $300K in annual cost savings and enhanced omnichannel capabilities by leading the integration of chat and SMS platforms into a unified Five9-Salesforce system.- Achieved 86.5% OKR attainment in the first six months, realizing $235K in savings and improving financial health. -
Vice President, Operations & Student InquiryZovio 2019 - 2021Chandler, Arizona, UsI headed strategic planning for operations and student inquiry functions as well as managed and trained a team of 115 direct and indirect reports to achieve overall success. I utilized exceptional communication skills for contract negotiations and relationship building, including negotiating Five9 service contract to generate $2M in annual cost savings. I led process improvements by automating lead flow intake and contact strategies, achieving annual savings of $1.1M.Key Achievements:- Ensured high-quality customer service delivery and optimized processes, boosting Contact Center conversion rates by 11.7% to generate $19.6M in 2019.- Directed strategic transition of student response contact center from San Diego to Chandler, reducing annual operating costs by 28% (-$1.9M).
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Vice President - Institutional Reporting & AnalyticsUniversity Of Phoenix 2015 - 2019Phoenix, Az, UsI led the consolidation of four reporting and analytics business units into institutional reporting and analytics services department, providing data-driven decision support to enhance strategy development, initiative effectiveness, and continuous improvement across enterprise. I regularly presented performance metrics and provided insights and recommendations to the Board of Trustees.Key Achievements:- Boosted student retention by 2% and generated $2.1M in annual revenue through the development and integration of a faculty scheduling algorithm that optimized class section offerings with the highest-skilled adjunct faculty.- Developed business case and spearheaded pilot for a predictive discount model that generated $5.5M in revenue during its initial four-month trial, paving way for full-scale implementation with an annualized revenue impact of $16.5M. -
Senior Director - Business Intelligence & Integration ServicesUniversity Of Phoenix 2014 - 2015Phoenix, Az, UsI spearheaded development and launch of business intelligence and integration services department, focusing on analytics, project management, contact strategy, forecasting, and Six Sigma continuous improvement. I pioneered strategy development and change management, including deployment of first SMS text notification campaign for prospective students, optimizing contact strategies and identifying a positive correlation between text messages and transfers.Key Achievements:- Orchestrated a Six Sigma improvement initiative for qualifying center re-entry team, achieving $73,000 in annual operational cost savings through analysis of agent behavior and workflow optimization.- Conducted hypothesis testing that led to discontinuing the voicemail strategy, preventing a 350% increase in operational costs with no significant impact on contact or transfer rates.
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Director - Qualifying CenterUniversity Of Phoenix 2008 - 2014Phoenix, Az, UsI directed operations management for 500-seat Apollo Qualifying Center, leading 23 management staff and communicating objectives to drive revenue and gain competitive advantages. I oversaw financial management, including forecasting and compliance with a $240M digital media marketing budget. I collaborated with legal department to ensure adherence to FCC guidelines.Key Achievements:- Integrated Apollo Inbound Call Center and Apollo Qualifying Center, boosting service level attainment by 6.4% and increasing inbound marketing line conversion rates by 22% within 2 months, generating $6.6M in un-forecasted revenue.- Maximized nurture campaign revenue by 108% from $12.2M to $25.4M, while cutting associated operating costs by $837K.- Reduced operating costs up to $5.2M over two years by applying predictive dialer contact strategies.
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Operations ManagerUniversity Of Phoenix 2006 - 2008Phoenix, Az, UsInfluential in developing and integrating a QA division for the 4 campuses in Georgia, serving as strategic business partner and identifying performance gaps in the enrollment, academic, and finance departments. Collaborated with department leaders to create solutions to address performance concerns. Launched a personnel data management system to identify a 12% loss in productivity due to the lack of an efficient system to monitor employee behavior. Created and maintained an automated commencement registration system that reduced input errors by 28% over prior year.
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Contact Center ManagerUniversity Of Phoenix 2004 - 2006Phoenix, Az, UsManaged a team of 25 employees, leveraging extensive business acumen to coach and mentor team members on communication skills to enhance the customer service experience. Headed special project initiatives that reduced marketing spend by $500K while securing $4M in revenue. Played an integral role in creating a reporting database to assess employee performance metrics, attendance, and human resources data, reducing manager administrative work time by 150 hours per week. Optimized human resources data collection process, decreasing errors by 18% and improving document integrity.
Dustin Rigler Education Details
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University Of PhoenixBusiness Administration -
University Of PhoenixBusiness Management
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EcornellNutrition And Healthy Living
Frequently Asked Questions about Dustin Rigler
What company does Dustin Rigler work for?
Dustin Rigler works for Metavasi Partners
What is Dustin Rigler's role at the current company?
Dustin Rigler's current role is Accomplished Leader in Operational Excellence | Versatile Strategist Driving Sustainable Growth and Transformative Success in Top-Tier Organizations.
What schools did Dustin Rigler attend?
Dustin Rigler attended University Of Phoenix, University Of Phoenix, Ecornell.
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