Dustin Shea Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Lead a small team of Business Analysts with a primary focus on maintaining our Knowledge Management Platform and Forms repository. Heavy focus on improving the delivery and content of the knowledge base to the organization. Worked on creating a Process Library to create a hierarchy of processes within the Knowledge base. - Applied the Product Management principles to our Knowledge Management platform and Forms repository.- Created a road map to enhance our core capabilities and transition to a new enterprise knowledge management platform.- Used and created Dashboards in Tableau and Looker studio (gsuite). - Designed apps using AppSheet (gsuite)- Created a road map to establish proper Forms Governance in the organization.- Worked with stakeholders to establish requirements and build new processes.

Calgary, Alberta, Canada

Project focused role where I worked with a process owner and project teams to map out their end-to-end processes and provide assessments for future process improvement and operational efficiency.- Worked with our Third Party Risk Management group to identify gaps, map process, and provide recommendations to establish better governance over third party risk.- Improved the signature card process and provided recommendations to transition to a new signature card application.- Solved a major issue with our Portfolio Management Indicators by removing useless processes and providing better knowledge content.- Designed a playbook for End-to-End Process improvement delivery

Managed two teams consisting of Business Analysts and Content Editors. - Remediation of duplicate customer records and credit bureau scores- Content management of our Wiki style knowledge management platform.- Maintenance of our forms repository- Knowledge Management Governance

Calgary, Canada Area

- 2015 Presidents League award winner- Estate tax reporting including the extraction and issuance of tax forms for all products related to estate reporting.- Tax Reporting for all ATB taxable products which includes XML submissions and Tax Form Mailing. - Increased responsibilities and leadership duties of all Business Analyst II tasks. - Leader of Internal engagement committee dedicated to transforming our back office into a world class processing centre.

- Tax Reporting including extraction and issuance of tax slips for all taxable products to ATB customers; XML generation; registration of registered products, remittance of withholding tax.- Governance to Tax Legislation including both Canadian and U.S. government regulations. Includes CRA, ESDC, Government of Alberta (UPPVPA), Provincial government superintendents for Locked In Products, FATCA.- Reporting of non compliant processing within SAP system. Includes review of known issues to identify remediation and missing controls within SAP. Also responsible for identifying new issues with non adherence to governance.- Project work which includes identifying issues within SAP system, documenting within approved project management files, representing the business with the proposed changes, collaborating with other lines of business for project work.- Development of training material.

Calgary, Canada Area

Specialized knowledge in tax reporting and processing for Financial Services products. - Gather and document requirements for system enhancements and builds in SAP Banking Services.- Govern rules and regulations set out by CRA and Provincial legislation for Financial Services Products. - Provide expert opinions and support for other Lines of Business in ATB.

Calgary, Canada Area

- Support Lines of Business in Registered Product processing and tax reporting- Communicate with IT on behalf of the Business- Work and assist on projects with other Business Analysts in ATB.

Achievements:• Skilled in the new SAP banking platform.• Two quarterly awards for work ethic, as well as many other hero awards from fellow associates. • Recognized as a person who can help in all areas to improve efficiency and remediate backlog.

class 1A drivers licence. drove and operated Vac trucks in different settings such as: Rigs, Turn-arounds, Frac-ing, and numerous others. Three plus years experience swamping before earning class 1 licence

Bachelor Of Business Admin, Management

Business Admin, Finance

Chemical Engineering Technology, Engineering

Education record