OBJECTIVETo secure a sales position where I can utilize my communication, negotiation, and customer relation skills to deliver exceptional results and achieve progressively greater responsibility.SKILLS Verbal and Written Communication • Customer Relations and Problem Resolution Microsoft Office, including Word, Excel, and Publisher • Employee Training and DevelopmentWORK EXPERIENCEVerizon Wireless – Charlotte, NC May 2008 – PresentAccount Executive Provided exceptional customer service and supported sales on high-volume days Resolved customer concerns through active listening and clear communication of positive solutions Consistently met or exceeded personal sales goals to help store achieve financial expectations Winner’s Circle Member – 2009 Career Builder Leadership Training Graduate – 2012 Maintained and grew existing customer base and minimized churn Lead sales team with small-business outbound calls Floating Sales RepresentativeVerizon Wireless – Charlotte, NC August 2006 – May 2008 Sales Support Specialist Investigated and resolved a variety of customer complaints, ensuring highest level of satisfaction Successfully grew existing customer base and minimized churn Consistently exceeded quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services Demonstrated exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem solving skills Delivered exceptional results in both independent and collaborative work environments Demonstrated ability to work well in a dynamic, fast changing environment that required a high-degree of multi-tasking and self-directionEDUCATIONCrown College – Powell, TN April 2001 Bachelor of Arts