Provide strategic leadership to align company mission and culture across all departments and levels. Engage employees through various initiatives to reinforce organizational values and ensure alignment with company goals. Ensure compliance with regulatory requirements and nonprofit best practices.o Collaborate with Human Resources to address complex employee relations issues stemming from cultural misalignment ensuring resolutions that support a positive work environment. o Provide orientation to 200+ new hires each year to discuss the mission and cultural values of the to promote integration and alignment from the start and retention for a growing $16M company.o Support HR efforts in talent selection, recruiting, retention, and development to build a skilled and motivated workforce; positioned the company as a top employer in the region.o Spearheaded efforts and initiated an employee recognition program; collaborated with HR to recognize and praise 100+ employees per week who exemplify the organization's mission. o Develop and implement comprehensive strategies for employee retention, engagement, and satisfaction.o Manage internal communications to keep staff well-informed and equipped with necessary information.o Conduct quarterly culture tours to strengthen interdepartmental team cohesion and alignment; organized and led four quarterly culture tours, which resulted in the first 21.05 company-wide net promoter score.o Lead the culture committee of 10 members to drive initiatives to enhance workplace culture and employee morale; successfully implemented 16 new initiatives.o Cultivate a culture of continuous learning and growth among employees to support professional development and organizational success.

Directed and coordinated mass communications efforts to broaden organizational reach and impact. Provided strategic guidance on public relations strategies to foster cooperative relationships with representatives of various community, customer, and public interest groups.o Led the communications team in developing and implementing strategic communications and marketing initiatives to engage key stakeholders.o Managed and enhanced the organizational website to ensure it effectively represented company objectives and initiatives.o Maintained social media platforms to promote the company and engage with the community.o Collaborated with the national office to align and achieve marketing/communications objectives.o Created and managed a public relations and media relations program to cultivate strong relationships with media outlets, secure positive coverage, as well as support branding, fundraising, and public policy efforts.o Implemented effective measurement systems to evaluate the performance and impact of marketing and communications efforts.o Led the development of fundraising materials in collaboration with the development team to support initiatives while overseeing the budget and fundraising plan.o Collaborated with staff across the organization to create tailored marketing materials to meet specific program needs.

Supervised and supported volunteers, lay leaders, and staff across missions, young adults, outreach ministries, and community relationships. Provided dynamic spiritual and administrative leadership overseeing daily operations and fostering a welcoming environment for visitors. Mentored and empowered leaders to sustain and inherit ongoing programs and projects. Maintained and managed online platforms utilizing videos and outreach efforts effectively.o Developed and implemented successful programs and projects benefiting the church and local community.o Coordinated and led initiatives to enhance engagement in service across the congregation and community.o Produced and edited videos/photos for events, promotions, services, and social media platforms.o Taught diverse classes to large and small groups over four years including a Moral Injury Program.o Managed construction projects, overseeing building maintenance, grounds, and personnel.o Directed renovation and expansion projects to transform offices, storage facilities, lobby spaces, a coffee shop, and classrooms ensuring to complete on time and within budgetary parameters.o Responded to emergencies and managed security programs to ensure safety and well-being. o Assisted the Lead Pastor with office management, counseling, and day-to-day ministry activities as well as collaborated with church leaders, staff, and ministry teams to drive church growth and community impact.

-Manage guest house daily operations for over 2000 people a year.-Planned, designed, and scheduled phases for large projects.-Manage employees of the guest house to include duties and payroll.-Organize teams of 6-20 people and their logistics while in country.-Consistent communications, updates, and financial reports with large and small donors for projects.-Raised funding in excess of $150,000 a year for the family to live overseas as well as all video/picture promotions.-Direct construction projects costing on average $30,000 - $80,000 per project.-Directed emergency relief efforts for the Wesleyan Church in Haiti including $200,000+ budget and multiple large projects.-Facilitate large training/conferences for 20+ guests multiple times a year.-Oversee ongoing facilities & maintenance in a timely and consistent manner.-Coordinate with multiple organizations on projects worth $10,000- $100,000.-Partner with local leadership in order to promote and work toward their collective goals.-Generate and execute new ideas in order to increase profit and self-sustainability.-Organize teams and expat travel logistics to and from the island of La Gonave.-Monitored project performance to identify areas of improvement and make adjustments.-Coordinated with cross-functional teams to resolve project issues and mitigate risks.-Achieved project deadlines by coordinating with contractors to manage performance.-Identified plans and resources required to meet project goals and objectives.-Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.-Coordinated material procurement and required services for projects within budget requirements.-Assist the National Wesleyan Church of Haiti in growing the by adopting their projects.-Facilitate the guest house as a place of respite for other missionaries countrywide.-Resource supplies and items needed by the Wesleyan Church and other expats.

-Set up, implement, and develop paid search campaigns (PPC) to include copywriting and detailed content collection.-Responsible for program success using bidding strategies.-Effective keyword management on pay-per-click search engines.-Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.-Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.-Ad rank positioning to meet advertising goals within budgetary constraints.-Continual optimization of campaigns in Google, Yahoo!Search & Bing, Superpages.com using internal and external tools.-Growth and Retention of assigned accounts that averaged over 80 accounts.-Adhere to all trained processes on account management procedures and documentation.-Review and analyze key program metrics to identify, make recommendations and implement changes to increase overall program performance.-Continual detailed reporting of statistics, progress, and next steps to supervisor as well as account contact.-Research and analyze the online marketplace to determine an optimal strategy custom to each client.-Evaluated client needs and developed tailored solutions to increase positive customer ratings.-Act as subject matter expert for analytics and PPC tools.-Provide SEM education/training to team members and other internal departments.-Facilitated client satisfaction and renewed customer relations to drive growth.-Monitored and analyzed customer feedback to identify opportunities for improvement.-Provide presale support to prove the value of advertising products and services to include both client meetings as well as teleconferences.-Educated clients on new products or services to increase customer engagement with the brand.

-Oversee and direct weekly youth meetings and all programming needed therein for youth grades 6th-12th.-Recruited, developed, and encouraged volunteers and parents to provide fellowship and faith-building activities for youth.-Led integration of youth into worship and other ministry areas at church and church events.-Built lasting relationships with youth and parents or guardians.-Planned weekly groups as well as special events and overnight retreats.-Oversaw youth ministry budget and tracked all expenses.-Organize and plan special events/outreach events as applicable.-Attend youth camp every summer, promote, organize, and organize fundraising as necessary.-Always ensure the facility is clean and locked properly after weekly youth meetings or special events.-Developed a student and adult leadership team that can assist with events, worship, and programs.-Attended and contribute to weekly staff meetings and submitted announcements to the church and calendar of events to facilitate open communication with the church congregation.-Provide regular training for adult and student leaders.

-Responsible for multiple large multiple city territories for the customer base.-Responded to customer inquiries and provided technical assistance over the phone and in person.-Helped streamline repair processes and update procedures to support action consistency.-Developed and implemented preventive maintenance procedures.-Basic duties included customer service/support, account management, coordination of rentals, sales, and service work.-Ensured continuous growth of established territory with the territory manager.-Maintained territory database with quotes, sales, prospect visits, and any contact made.-Researched and identified solutions to technical problems.-Assisted in moving and streamlining service sales to paperless for both MAC and PCs.-Consistently achieved a monthly increase in sales and customer acquisitions.-Called on corporate accounts, chain accounts, fleet management companies, small warehouses, and large warehouses daily.-Helped land and maintain large accounts such as SAIA, Bimbo Bakeries (Sara Lee), and Aaron's.-Maintained a low bad debt ratio and possess excellent collection ability.-Consistently accomplished $40,000+ per month in sales (Vol/GP).

-Obtained and maintained government security clearance throughout my military career.-Deployed from 2007-2008 and 2009-2010 to Iraq.-Supervised and lead a 10+ person security detail responsible for protecting multiple high-priority military personnel (over 30) while in hostile environments.-Handled duties that were accountable for over $15 million in equipment.-Produced reports on equipment status, incidences, personnel readiness, and intelligence for superiors.-Trained countless multinational partners, contractors, and foreign nationals to develop warfighting and defense capabilities.-Responded to emergencies with speed, efficiency, and knowledgeable assistance.-Maintained secure communication systems to relay information to and from command teams.-Led fire team during infantry dismounted battle drills and situational training exercises.-Utilized advanced tactics to engage and neutralize enemy combatants.-Certain duties were responsible for over 1200 paratroopers (including military, civilians, and equipment.-Acted as an instructor due to vast knowledge and experience.-Responsible for training/integrating new people into their jobs.-Responsible for a squad/department of 10+ people conducting monthly assessments and counseling.-Managed/Organized yearly audits for 6 Bank Accounts-Managed an online Volunteer Management System for 40 volunteers assigned to the Battalion.-Operated and maintained over $200,000 in equipment daily with a $0 loss.-Enforced safety checks and daily inspections with zero deficits.-Managed and maintained Personnel Tracker Database for over 1500 people.-Drove military vehicles in over 150 security missions resulting in military awards.-Planned over 150 security strategies and missions for security detail averaging 30+ paratroopers.-Conducted first-line supervisor duties including monthly assessments and counseling.-Operated and maintained weapons, such as rifles, machine guns, mortars, and hand grenades.