• Created effective strategies in customer interaction to increase retail sales.• Collected customer information, assessed issues and determined possible solutions• Supervised inter-branch operations• Responsible for the overall quality of the customer interactions online, making improvement recommendations to the general manager.

• Recruits and facilitates training of new staff• Compensation, benefits, and employee relations• Oversaw daily operation with regards to standard operating procedures• Provide timely and constructive performance evaluations• Facilitated disciplinary and grievance issues.

• Headed the conceptualization and materialization of online marketing collaterals of L.S.I.M. itself and its clients.• Provided L.S.I.M. online contents.• Provided logo studies and conceptualized promotional video ads for L.S.I.M.’s clients.