• Work in various capacities for our scrum team, performing both Analyst and Scrum Master duties including resolve impediments, and clarify the purpose of the work to be accomplished• Coaching/mentoring team members on best practices around business requirements and agile/scrum.• Clearly communicate those business needs to a development team through user stories and acceptance criteria• Review and evaluate work done by development team to ensure proper scope has been met• Demonstrate new software functionality to Product Owner and other stakeholders at sprint review meetings

• Participated in daily scrums with development and test teams• Assisted the Functional Management Office with user story creation ensuring enough detail is encapsulated for the development team to perform their work• Presented designs during Preliminary and Critical design review sessions • Presented training courses to the end users of the software, these take place both in person and through web conference• Lead decomp discussions with customer and captured their needs as user stories• Worked with the lead developer to create design documents • Wrote monthly status reports for analyst team showing accomplishments, roadblocks, upcoming travel and team concerns • Managed priorities for testing staff to ensuring acceptance criteria is met within the scheduled time• Assisted development team with writing and troubleshooting SQL queries

• Successfully oversaw project to implement a new module into an enterprise system to track restoration activities at active ranges used by the USAF • Manage development on a large enterprise software project, guiding system requirements changes through production release• Lead three to four successful requirements gathering meetings per year: examining customer requests, identifying high level requirements and gaining an understanding of actual business needs • Develop customized reports using Oracle SQL• Author documentation including User Guides, Roles Matrix, Software Requirement Specifications, Training Aids, and System Designs for over 15 releases• Researched and provided interim solutions to customer issues avoiding unscheduled delays• Represented EEOSH-MIS as the requirements management expert on a successful Capability Maturity Model Integration (CMMI DEV/3) compliance level 3 certification• Instituted improvements to the design review process to ensure understanding of all decisions made by customers and subject matter experts

• Managed Project for InterCall’s first manage services offering for a large international bank• Implemented solution allowing the customer service representatives to use Internet Protocol based technologies and move away from outdated equipment while improving uptime and lowing costs • Presented project proposals to company leadership and provided guidance to enable management to make informed decisions • Authored training material • Modeled network environments for production video operations projects• Developed timelines and budgets for video conferencing related projects• Supervised conferencing platform vendors during equipment upgrades• Documented numerous processes and procedures related to trouble shooting, and issue escalation for the Bridge Support and Operations groups