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Versatile senior leader with experience and aptitude in various roles, functions, industries, technologies, and methodologies. Entrusted time and again with the most strategically important objectives, relationships, and projects. Known for challenging status quo, being at the leading edge, building and transforming teams, operations, and technology. Specialize at working through multiple teams, bridging gaps in objectives, trust, communication, organization, and execution. Equal parts business and technology, creative and analytical, strategic and tactical.My expertise includes:• B2B, B2C, and B2B2C digital product management• building trust among internal teams, external partners, and senior leadership up to board level• progressive leadership in numerous product- and product-adjacent roles, including executive level• driving change through other senior managers via influence and excellence in matrixed environments• experience in sales, fulfillment, and servicing for SaaS, non-SaaS, and physical products & services• omni-channel customer and operator experiences: online, call center, back office, and mobile/field• leadership and orchestration of cross-functional teams, product development, and go-to-market launches• experience building transformative products from the ground up, from 0 to 1• ownership of business, product, and customer strategy, lifecycle, objectives, and KPIs• aptitude for creating alignment among functional experts to meet shared objectives• highly adept at informing decisions with the right mix of experience, intuition, and data & analytics• aligning product roadmaps, business cases, prioritization, & feature definition with business strategy & OKRs• market & customer research, usability studies, focus groups, & voice of the customer• operational excellence including contracts, SLAs, & SLOs for in-market products• Scaled Agile (SAFe PM/PO Certified), Agile Scrum, Waterfall, and hybrid software development methodologies• leading with humility, empathy, and honestyOutside of work, I am a happy husband, and proud father of two teenage daughters who think I'm not that smart. Happily they are willing to abide my favorite hobby, cooking. I also love golf and poker although I don't get to play much of either these days.
2 Sodas
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Vice President, Operations2 Sodas Aug 2023 - Present2 Sodas is a new game publisher and studio bringing amazing games to market across multiple platforms. We have an experienced leadership team, we're collaborating with an expanding group of visionary game designers, and we have some cool things coming in the near future! -
Vice President, White LabelGame Taco Aug 2021 - Jun 2023San Francisco Bay Area, Ca, UsReporting to CEO, commercial owner for white label partnerships, products, & operations, including FanDuel Faceoff.• Launched FanDuel Faceoff. A first-of-its-kind partnership and product in the mobile skill gaming space. Built and led intercompany team of > 100 during 7-month effort to integrate systems, build game catalog, customize mobile app experience, stand up shared business operations and managed services, and go to market.• Achieved performance since launch, from zero to: > 250K players, > 50M games, > 10K paid DAUs, > $80M top line. • Owned B2B relationship and ongoing operations. Contracts, product, customer service, live ops, marketing, analytics, IT ops, other functions. Implemented marketing, pricing, tournament, bonusing, special events, and other strategies to maximize acquisition, conversion, engagement, retention, LTV, ARPU, and P&L. • Built high-performing teams. Built and led cross-functional teams comprising > 30 people servicing Faceoff and FanDuel B2B relationship. Includes hiring, resource allocation, mentorship, and performance management.• Improved product delivery predictability & resource utilization. Led transformation of product roadmap & feature backlog management, design, estimation, & communication among product, engineering, & partner teams. -
Director, Business Development, Strategic Execution & AlliancesAt&T Jun 2021 - Aug 2021Dallas, Tx, UsPromoted. Recognized as a thought leader in digital experience, process transformation, portfolio and product management. -
Lead Product Manager, Strategic Execution & AlliancesAt&T Jun 2020 - May 2021Dallas, Tx, UsPortfolio simplification leader. Retired > 70 underperforming products, and implemented new standardized processes and program management, helping AT&T realize operational efficiencies and millions in future cost savings. -
Lead Product Manager, Cybersecurity SolutionsAt&T Cybersecurity Jul 2016 - May 2020• Led nationwide Mobile Threat Defense product launch. AT&T’s first enterprise MTD solution, including all go-to-market activities, product development, vendor contract negotiation, training & activation of > 100 B2B sellers. • Cybersecurity portal manager. Product Manager for AT&T Threat Manager and other operational portals servicing > 2500 managed security customers. Led a SAFe Agile Release Train comprising 30 people across 5 development teams.
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Lead Product Manager, Business Digital ExperienceAt&T Jul 2014 - Jun 2016Dallas, Tx, UsLaunched AT&T Business Console. Product Manager for new leading-edge solution built on cloud broker capability, enabling unified SaaS application sales, fulfillment, administration, license & access management. -
Director, Product ManagementBridgevine, Inc. (Acquired By Updater) 2012 - Oct 2013Atlanta, Ga, UsImpactful product and process change leader, driver of measurable financial and operational improvement. • 12% margin increase, 50% handle time reduction. Identified and implemented call center operational improvements, including enhancements to analytics, financial modeling, call scripting, and customer experience.• Managed largest enterprise client, DirecTV. Owned product roadmap, a 5-person dedicated technology team, and service delivery. Drove ~ 5% incremental orders, improved product launch predictability, other process improvements. -
Principal Account Manager, Travelocity Partner NetworkTravelocity 2009 - 2012Recipient of the 2010 Golden Gnome, the highest individual honor, awarded for excellence to just 1 person per quarter. • Account Manager for American Express Travel. By far Travelocity’s largest private-label consumer-facing site, with > 1.3M transactions and > $1B gross sales / year. Owned B2B relationship, including a team of marketing, product, and customer service managers. Managed, monitored, and reported on all aspects of shared operations, including acquisition, conversion, transactions, customer service, site financials, product roadmap, and partnership P&L. • Led American Express Travel RFP team. Led a cross-functional team of > 40. Managed goals, tasks, content, and quality for proposal with sweeping business & customer experience change, and > 200K hours of technology effort.• Increased capacity, responsiveness, and flexibility. Restructured contracts and technology teams covering > 20K hours and $1.5M of custom software development annually.
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Principal Product Manager, Travelocity Partner NetworkTravelocity 2007 - 2009• Product Manager for American Express Travel. Owned roadmap, implementation, and performance for customer-facing site. Led a 6-person dedicated development team, multiple parallel inter-company projects and workstreams. • $2M annual call avoidance savings. Redesigned online Membership Rewards redemption experience. > 150K calls avoided annually, > 10% improvement in checkout effectiveness, higher site satisfaction and online mix.• 7% incremental package revenue. Successfully launched Complete Trip Insurance, a complex implementation which had failed twice previously due to poor scope definition, resource allocation, and planning.
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Director, SoutheastThird Sky, Inc. 2005 - 2007Executive leadership at a professional services company on the leading edge of ITIL and ITSM adoption and implementation.• Ran regional operations in 19 states. Including service definition, marketing, sales, contracts, service delivery, partner relations, and P&L. Delivered training, consulting, and implementation via in-house and partners.
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Project ManagerDexterra, Inc. 2002 - 2005Jersey City, Nj, UsLed implementation of Dexterra’s most successful customer engagements, both recognized as innovations in field sales/service.• 85% order automation, $600K savings/year, 400 field service techs. First enterprise-level Dexterra/SAP integration, ServiceLINK. Reduced data entry, shipping, paper costs. “Very revolutionary” – Information Age (bit.ly/42S4Cwo).• 112% increase in new business, 95% paper reduction, 100 users: 60 days. Led idea-to-implementation launch of custom smartphone merchandising application. “Record increase in field sales” – TMCnet News (bit.ly/3Wj05jZ). -
Independent ConsultantIndependent Consultant 2002 - 2002Mobile/Web Technology Services.
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Managing ConsultantLive Sky Solutions 2001 - 2002Mobile/Web Technology Solutions & Services.
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Senior ConsultantBreakaway Solutions 1999 - 2001CRM, Sales, and Service Desk Solutions. -
Senior Business Applications AnalystFedex 1996 - 1999Memphis, Tn, UsSUPERSTAR award for outstanding performance (top 1% of staff) in Air Operations Systems Development.
Dustin Davis Skills
Dustin Davis Education Details
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The University Of Texas At AustinInformation Systems Management -
Texas A&M UniversityManagement Information Systems
Frequently Asked Questions about Dustin Davis
What company does Dustin Davis work for?
Dustin Davis works for 2 Sodas
What is Dustin Davis's role at the current company?
Dustin Davis's current role is Digital Transformation • Cross-Functional • Product Management • Operations • Mobile Applications • SaaS • B2B B2C B2B2C.
What is Dustin Davis's email address?
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What is Dustin Davis's direct phone number?
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What schools did Dustin Davis attend?
Dustin Davis attended The University Of Texas At Austin, Texas A&m University.
What are some of Dustin Davis's interests?
Dustin Davis has interest in Children, Environment, Science And Technology, Human Rights, Animal Welfare.
What skills is Dustin Davis known for?
Dustin Davis has skills like Product Management, Cross Functional Team Leadership, Crm, Enterprise Software, Management, E Commerce, Professional Services, Business Intelligence, Project Management, Saas, Product Marketing, Software Development.
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