Dustin Marsh Email & Phone Number

Greater Seattle Area

Currently leading Portfolio and Delivery Management services for the Risk and Resilience group within our Digital Security and Resilience organization, accountable for project/portfolio delivery and tooling + infrastructure management. Previously served as the engineering lead for the Microsoft Digital Privacy team (accountable for all platforms and tooling used across the program), and prior to that, the PrivOps lead (accountable for day-to-day operations of privacy review services) and PMO lead (accountable for privacy program delivery within within Risk and Resilience).

Greater Seattle Area

Supporting the roll out of the GDPR compliance program within Microsoft's Core Services Engineering and Operations division.

Greater Seattle Area

Lead the energy efficiency, renewables and customer feedback requirements, use case and process design workstreams and supported the campaign management requirements workstream for the GTZ program

Greater Seattle Area

Supported the Manufacturing division in developing and implementing new technologies to continuously improve the manufacturing test process. Previously supported Global Services Logistics, Global Services and Professional Services' Service Contract Renewals department. Launched Agile SCRUM-based development frameworks under release management for Siebel CRM, Salesforce CRM and supported the Oracle EBS transition. Deployed Siebel CRM, Baxter Prophet logistical planning tool and multiple manufacturing infrastructure projects.

Greater Seattle Area

Conducted business process redesigns for Customer Service division; implemented redesigns for increased operational efficiency and customer satisfaction in multiple business areas. Perform ad-hoc research/data-mining and analysis for upper management as requested under tight, often unmovable deadlines. Supported multiple enterprise systems. Championed the migration of paper-based processes to electronic systems to reduce costs and improve overall quality and customer experience.

Greater Seattle Area

(Contract Assignment): Designed, developed and implemented new procedures and database application to move service order processing from paper-based FIFO solution to electronic solution, enabling employee accountability and efficient batching of work by billing cycle. Created training materials and conducted training for supervisory staff.

Greater Seattle Area

Managed customer relationships and performed account reconciliations for back-end billing of other carriers. Maintained the CABS billing system, including planning, development and implementation of new module to allow for management of past due accounts within the billing system.

Greater Seattle Area

Provided general Customer Care for electrical, water, sewer, garbage and recycling customers. Ownership of training guides and Frequently Asked Questions (FAQs) to assist employees in using new internal tools for performing account research, generating customer statements, working with the telephone system. Provided general analyst support to supervisors and management with creation of PowerPoint decks, Excel workbooks, and analysis of employee and Call Center productivity.

Greater Seattle Area

Responsible for organizing vendor seminars and conferences. Involved in all aspects of planning, entertainment and networking activities. Managed the National Development Director’s calendar and the director and teams’ travel arrangements. Managed the National Development office, including managing supplies inventory and budget, generating and distributing meeting minutes.

Bachelors, English

Associates, General: Transfer