Dustin Marsh

Dustin Marsh Email and Phone Number

Work smart @ Microsoft
redmond, washington, united states
Dustin Marsh's Location
Seattle, Washington, United States, United States
Dustin Marsh's Contact Details

Dustin Marsh personal email

About Dustin Marsh

My passions are finding ways to answer business-critical questions with data and to leverage technology and automation to enable a better experience for customers and employees alike.Professional Highlights:•Extensive backgrounds in business analysis, software development and project management provide the ability to seamlessly move between roles and find creative solutions to challenges in resource-constrained environments•Seasoned IT professional with experience developing, deploying and facilitating agile release management and platform governance frameworks for multiple enterprise systems including Siebel CRM for Service, Salesforce.com and Oracle EBS•Proven ability to build and lead project teams from conception through scoping, requirements, design, development, testing, deployment and sustaining•Strong organizational agility; relied upon by all levels of leadership to provide credible analysis and strategic guidance•Professional and outgoing team player who leads by example; recognized as a motivator and mentor

Dustin Marsh's Current Company Details
Microsoft

Microsoft

View
Work smart
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Dustin Marsh Work Experience Details
  • Microsoft
    Senior Program Manager
    Microsoft Nov 2018 - Present
    Greater Seattle Area
    Currently leading Portfolio and Delivery Management services for the Risk and Resilience group within our Digital Security and Resilience organization, accountable for project/portfolio delivery and tooling + infrastructure management. Previously served as the engineering lead for the Microsoft Digital Privacy team (accountable for all platforms and tooling used across the program), and prior to that, the PrivOps lead (accountable for day-to-day operations of privacy review services) and PMO lead (accountable for privacy program delivery within within Risk and Resilience).
  • Coppei Partners
    Consultant
    Coppei Partners Apr 2018 - Nov 2018
    Greater Seattle Area
    Supporting the roll out of the GDPR compliance program within Microsoft's Core Services Engineering and Operations division.
  • Puget Sound Energy
    Senior Business Analyst
    Puget Sound Energy Oct 2017 - Mar 2018
    Greater Seattle Area
    Lead the energy efficiency, renewables and customer feedback requirements, use case and process design workstreams and supported the campaign management requirements workstream for the GTZ program
  • F5 Networks
    Senior Business Analyst
    F5 Networks May 2011 - Jul 2017
    Greater Seattle Area
    Supported the Manufacturing division in developing and implementing new technologies to continuously improve the manufacturing test process. Previously supported Global Services Logistics, Global Services and Professional Services' Service Contract Renewals department. Launched Agile SCRUM-based development frameworks under release management for Siebel CRM, Salesforce CRM and supported the Oracle EBS transition. Deployed Siebel CRM, Baxter Prophet logistical planning tool and multiple manufacturing infrastructure projects.
  • City Of Seattle: City Light
    Management Systems Analyst
    City Of Seattle: City Light Jun 2007 - Apr 2011
    Greater Seattle Area
    Conducted business process redesigns for Customer Service division; implemented redesigns for increased operational efficiency and customer satisfaction in multiple business areas. Perform ad-hoc research/data-mining and analysis for upper management as requested under tight, often unmovable deadlines. Supported multiple enterprise systems. Championed the migration of paper-based processes to electronic systems to reduce costs and improve overall quality and customer experience.
  • City Of Seattle: Public Utilities
    Utility Account Representative: Special Assignment
    City Of Seattle: Public Utilities Oct 2006 - Feb 2007
    Greater Seattle Area
    (Contract Assignment): Designed, developed and implemented new procedures and database application to move service order processing from paper-based FIFO solution to electronic solution, enabling employee accountability and efficient batching of work by billing cycle. Created training materials and conducted training for supervisory staff.
  • T-Mobile Usa
    Billing Analyst Ii
    T-Mobile Usa Jun 2006 - Sep 2006
    Greater Seattle Area
    Managed customer relationships and performed account reconciliations for back-end billing of other carriers. Maintained the CABS billing system, including planning, development and implementation of new module to allow for management of past due accounts within the billing system.
  • City Of Seattle: Public Utilities
    Utility Account Representative
    City Of Seattle: Public Utilities Oct 2004 - Jun 2006
    Greater Seattle Area
    Provided general Customer Care for electrical, water, sewer, garbage and recycling customers. Ownership of training guides and Frequently Asked Questions (FAQs) to assist employees in using new internal tools for performing account research, generating customer statements, working with the telephone system. Provided general analyst support to supervisors and management with creation of PowerPoint decks, Excel workbooks, and analysis of employee and Call Center productivity.
  • Staffmark (Formerly Venture Partners; Cbs Personnel Company)
    Executive Assistant
    Staffmark (Formerly Venture Partners; Cbs Personnel Company) Apr 2004 - Oct 2004
    Greater Seattle Area
    Responsible for organizing vendor seminars and conferences. Involved in all aspects of planning, entertainment and networking activities. Managed the National Development Director’s calendar and the director and teams’ travel arrangements. Managed the National Development office, including managing supplies inventory and budget, generating and distributing meeting minutes.

Dustin Marsh Skills

Microsoft Office Banner Ccss Utility Billing System Oracle Pl/sql Ms Sql Siebel 8.x Scm For Service Oracle Application Express Visual Basic For Applications Agile And Waterfall Methodologies Agile Methodologies Analysis Business Analysis Business Process Databases Leadership Customer Service Cross Functional Team Leadership Management Microsoft Office Process Improvement Project Management Sdlc Sql Training Visio Ms Project Crm Program Management Sharepoint Microsoft Sql Server Budgets Customer Relationship Management Business Process Improvement Analytical Skills

Dustin Marsh Education Details

Frequently Asked Questions about Dustin Marsh

What company does Dustin Marsh work for?

Dustin Marsh works for Microsoft

What is Dustin Marsh's role at the current company?

Dustin Marsh's current role is Work smart.

What is Dustin Marsh's email address?

Dustin Marsh's email address is d.marsh@f5.com

What schools did Dustin Marsh attend?

Dustin Marsh attended Western Washington University, Whatcom Community College.

What are some of Dustin Marsh's interests?

Dustin Marsh has interest in Process Redesign And Automation, New Technology, Cooking, Puzzles, Politics, Copyright, Sci Fi, New Technologies, Space, Net Neutrality.

What skills is Dustin Marsh known for?

Dustin Marsh has skills like Microsoft Office, Banner Ccss Utility Billing System, Oracle Pl/sql, Ms Sql, Siebel 8.x Scm For Service, Oracle Application Express, Visual Basic For Applications, Agile And Waterfall Methodologies, Agile Methodologies, Analysis, Business Analysis, Business Process.

Who are Dustin Marsh's colleagues?

Dustin Marsh's colleagues are Vineet Chawda, Vijaya Bhargavi, Suresh Kumar, Dan Armistead, Vishnu Varadan, Phillip Eggleton, Vishal Dubey.

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