Dustin Boggs Email and Phone Number

I am an expert in optimization and strategy. I can build a customer service operation from the ground, up (technology, talent acquisition, training, quality, customer experience, and budgeting) or refine a current operation to meet your desired key performance indicators. I have years of hands-on experience at every level of a service operation so I understand the various perspectives, needs, and competing priorities. As a senior manager, I know how to balance those loads to provide the best possible customer experience while also maintaining employee morale - all within a defined budget. I thrive in fast-paced and ambiguous environments where effective communication is absolutely essential. I am adaptable and know how to get on the level of whoever my audience might be, whether it is front line staff or executive level leadership. I am a self-starter who is rounded in all aspects of management!• Workforce Management • Data Science (ETL, analysis, modeling, visualization)• Reporting and Analysis (Executive level presentation)• Real-time Analysis/Strategy Implementation • Call Center Technology• Leadership and Communications• Performance Monitoring & Management • Staffing Selection and Supervision