Dustin Brants Email & Phone Number

Hanover, Md, Us

Provide proactive and reactive network monitoring, troubleshooting, coordination and restoration of service affecting or potentially service affecting network events/issues. Provide trouble tracking, coordination, notification, escalation and documentation.Proactively monitor alarm conditions on the network to identify and localize service disruptions and loss of redundancy situationsAnalyze symptoms for accurate isolation of customer and network problemsDispatch field resources or vendors to appropriate network site locations.Effectively multi-task while maintaining composure in stressful and demanding work environment.Provide proactive efforts to reduce and eliminate service affecting outages

Overland Park, Kansas, Us

Provide inbound telephone support for Sprint at Radio Shack and sales partners in areas such as order processing, customer quotes, sales information management, troubleshooting, and product training.Navigating multiple computer screens and programs while interacting with customers.Interpret and resolve complex customer impacting issues.Working knowledge and understanding of the full suite of Sprint products, services and promotions.

Vienna, Virginia, Us

Manage check-in and check-out of Field Service Technicians and Engineers as well as Remote Support Engineers for cell site maintenance throughout the US.Verify status of cell-site elements to ensure proper working condition before allowing the sites to go live.Communicate directly with team members to determine fix actions for customer impacting issues on Sprint's 3G and LTE networksRemotely communicate with field technicians to troubleshoot hardware and/or software issues on individual cell sitesIdentified performance impacting faults and trends and worked between field organizations, Tier II & III to drive resolutionProactively monitored performance trends and alarms and ensured actions are taken immediatelyWork across EMS lanes including Ericsson, Samsung, Nokia, and Alcatel-LucentHandled ticket generations, update tickets, and initial triage of cell sites

Glen Allen, Va, Us

Required the ability to perform problem analysis and integrate solution requirements affecting Sprint network elements and applications for both wireless technologies.Worked within CDMA Alcatel-Lucent, Ericsson-Nortel, and Samsung switches.Led teams of up to six drivers in the field to coordinate testing coverage of hot-swaps on a nightly basis.Required understanding SS7 messaging to accurately diagnose potential routing issues.Contacted PSAPs to approve 911 diagnostic callsRequired to multi-task while on the phone with multiple functional groups for drive testing deployments

Philadelphia, Pa, Us

provided phone based support to field technicians installing and repairing DSL service.Actively applied knowledge of troubleshooting to repairing and correcting DSLAM provisioning issues including physical port provisioning, cross connects, and upstream devices.Required excellent customer service skills, and being comfortable troubleshooting over the phone in a fast paced inbound call environment.Required a working knowledge of DSL DSLAMS including Calix, Adtran 3000, 5000, 1100, 1200, Tellabs Marconi, Using Remedy ticketing system to log, track, and clear issues.

Lenexa, Ks, Us

provided phone based technical support for various ISP's across the nation. Troubleshooting includes: DSL, Cable, Dial-up, Fiber, Wireless broadband, connectivity, email, ftp, and various Internet related issues. Required excellent customer service, and being comfortable troubleshooting over the phone in a fast paced inbound call environment.Required a working knowledge of basic Networking, Dos commands, and familiarity with both Windows and Mac operating systems.

Kista, Stockholm, Se

Provisioned wireline network orders for both install and disconnect using a variety of in-house software.Verified and corrected E911 information.Required accurate data entry and information research in support of accurate reporting, documentation and ensuring data integrity.Preformed root cause analysis on order provisioning and customer impacting issues for both port in and port out cable telephone lines for all cable partners. This required analyzing information from many sources, applying standard practices/policies and providing detailed reports of findings.Interacted and collaborated with business partners, local exchange carriers, internal, and external work groups on a daily basis. Received and resolved issues using a variety of trouble reporting systems and met or exceeded stated goals. Required the ability to exercise flexibility and resourcefulness in challenging situations. Was required to resolve all issues with a minimum disruption to the end user’s service and also quickly and accurately resolve problems impacting emergency services. Applied constant vigilance with respect to all established policies and practices regarding sensitive data, customer impacting performances, and quality assurance. Made test calls to ensure proper issue resolution. Required to use Microsoft office products to read and create reports. Required the reading and understanding of technical documentation and a basic understanding of telephony. Provided day-to-day support and order resolution for business partners in all time zones including HawaiiWas part of the rotating on-call staff for weekends, evenings, and emergency issues.

Overland Park, Kansas, Us

Provisioned wireline network orders for both install and disconnect using a variety of in-house software.Verified and corrected E911 information.Required accurate data entry and information research in support of accurate reporting, documentation and ensuring data integrity.Preformed root cause analysis on order provisioning and customer impacting issues for both port in and port out cable telephone lines for all cable partners. This required analyzing information from many sources, applying standard practices/policies and providing detailed reports of findings.Interacted and collaborated with business partners, local exchange carriers, internal, and external work groups on a daily basis. Received and resolved issues using a variety of trouble reporting systems and met or exceeded stated goals. Required the ability to exercise flexibility and resourcefulness in challenging situations. Was required to resolve all issues with a minimum disruption to the end user’s service and also quickly and accurately resolve problems impacting emergency services. Applied constant vigilance with respect to all established policies and practices regarding sensitive data, customer impacting performances, and quality assurance. Made test calls to ensure proper issue resolution. Required to use Microsoft office products to read and create reports. Required the reading and understanding of technical documentation and a basic understanding of telephony. Provided day-to-day support and order resolution for business partners in all time zones including HawaiiWas part of the rotating on-call staff for weekends, evenings, and emergency issues.

Education record

Education record