Dustin Carbetta, Pmp Email & Phone Number

Columbus, OH, US

Santa Monica, CA, US

I'm tasked with establishing, maturing and scaling a world-class Professional Services practice that provides best-in-breed customer onboarding and agile consulting services. I'm responsible to help lead an overall cultural shift towards operational excellence, disciplined project and program execution, and ever-increasing customer value. Part of an.

• Successfully launched a cloud-based customer experience services firm with a key focus on contact center, outbound sales, and digital engagement.
• Developed comprehensive business operations, including sales operations, go-to-market strategy, service delivery methodology and strategic alliances.
• Drove north of $250K in revenue within the first 6 months with a spotless CSAT rating.

San Francisco, California, US

I was accountable for bringing structure, maturity and scale to a global services sales function that had was in it's infancy upon my arrival. I oversaw nearly 400% bookings- and 300% team-growth. During my tenure, our average deal size increased nearly 4X. I was responsible for navigatinga complex and kinetic, $4 billion-dollar-revenue, tech organization.

Indianapolis, IN, US

Responsible for the global expansion of our established U.S. Salesforce presales operations into EMEA, the Nordics, Australia and AsiaPac. Scaling to an organization and mature sales enablement processes that can support a billion dollars of bookings within the next five years. Leading an organization of 40+ Solution Architects across the world who are.

Indianapolis, IN, US

• Responsible for all CRM presales across North America.
• Managing a team of Solution Architects both on-shore and off.
• Developed a leveraged approach to presales that reduced cost-of-sale while continuing to provide excellent service to our prospects and our sales team alike.
• Evolved Appirio presales from a function into a practice that is scalable enough to meet a corporate one billion dollar revenue aspiration.

Indianapolis, IN, US

• Manages a team of Solution Architects responsible for approximately $40 million dollars of booking quota.
• Responsible for developing a pre-sales practice that can scale with a company that is experiencing exponential growth.
• Manage a blended team of both on-shore and off-shore resources.
• Directly influence $16+ million again this year, myself. Averaging over $13 million influenced bookings year-over-year.

Indianapolis, IN, US

• Directly influenced an average of $14 million dollars in bookings year-over-year.
• Effectively positioned myself within deal cycles as a trusted advisor to both the clients and to our Sales Executives.
• Consistently proved my ability to quickly and effectively drive to an understanding of business processes, pain-points and key strategies with an eye for solving for them.
• Crafted high-level technical solutions and the project plans to implement them.
• Collaborated on RFI and RFP responses with a focus on providing both a sound technical response as well as a compelling narrative to communicate our value story.
• Collaborated with Sales, Sales Management and Legal to craft SOW’s that accurately represented the scope of the projects and minimized risk to the organization.

· Implemented Salesforce.com, DocuSign, Configuer-Price-Quote, cloud-based billing solutions and for a large-enterprise sales organization handling over 1.5 billion dollars of annual revenue. · “Mobilized” a sales force of over 3000 across 32 states.· Managed internal customer software development projects from inception to rollout.· Key voice in.

· Successfully executed a systems conversion for two divisions covering over 5 states.· Achieved 100% employee retention saving the company hundreds of thousands of dollars in turnover costs while maintaining our pre-conversion levels of productivity throughout the process—millions of dollars worth of cash flow.· Guided employee-base into ever-increasing.

Master Of Arts, Communication

Bachelor'S Degree, Communications

Bachelor Of Arts, Communication