Customer Service Agent
CurrentThe duties of this job include creating and managing airline reservations and answering general inquiries while keeping up-to-date on policy changes and providing excellent customer service.Additional duties that I have undertaken in this role include the training and support of other agents. I have provided training one-on-one and in groups of up to 7 other agents. I have also produced a series of training videos to assist new and existing agents with navigating some of the technical aspects of our reservation system.