Dustin White Email & Phone Number

Fayetteville, Ar, Us

Bentonville, Ar

DIRECTOR OF VOICE AND VIDEO TECHNOLOGYDirector of Technology responsible for designing and implementing global voice, video, and network solutions. large vendor partnerships and overseeing the implementation of the technology purchased. • Led the design, implementation, and management of all voice and video systems for Walmart, overseeing more than 2,000 video endpoints and 500,000 Cisco phones globally.• Architected and launched an interactive voice response system to efficiently route all inbound calls to stores, clubs, and distribution centers, significantly enhancing call management.• Cultivated and managed strategic partnerships with telecommunications carriers, to support SIP trunks, MPLS, Toll-Free VoIP, cellular, and local internet services.• Managed traffic of over 10 million calls monthly, ensuring seamless and quick redirection to the appropriate departments.• Responsible for conducting route quality testing and assessing rates to ensure cost-effectiveness. Ensuring Walmart received the best rates possible even where there was little to no competition.• Developed and deployed an offline mode for stores to maintain communication during network or power failures, utilizing secondary methods like cellular and satellite connectivity to ensure business continuity.• Collaborated with leading global vendors, including Cisco, AT&T, Verizon, Avaya, Zoom, and Polycom, managing dedicated support teams to ensure seamless integration and optimization of critical voice, video, and communication systems for Walmart.• Orchestrated a swift and seamless global rollout of Zoom within an impressive 30-day period, leading to significant cost savings of $1.3M monthly for Wal-Mart. This strategic leadership resulted in usage reaching its highest level ever, with 43 million minutes and over 185,000 meetings on average per month.

Bentonville, Ar

Hired for Expertise in designing and implementing hosted VoIP and Stand alone VoIP systems. Created and manage $1.2 M departmental budget, supervise 5 staff, and report to the Director of Operations. ▪ Accountable for $1M+ IT assets that allow critical corporate functions such as hosted VoIP systems and ISP functions. ▪ Provide direct coordination between large projects and the implementation of the technical execution plan through system design processes and solution development. ▪ Acknowledged for removing barriers to delivering exceptional customer value and support through my ability to leverage resources and set clear expectations, performance measures, and goals. ▪ Provide guidance and leadership to company managers on all technical issues, and ensure customers receive the highest level of service to build their trust and confidence.▪ Apply measurable business metrics to monitor progress of subordinate associates and redirect efforts when goals change, or results are not being met. ▪ Present analysis of expected value versus perceived value on all network designs and installations, providing senior executives just how close, or far, we are from achieving goals and catching trouble spots before critical issues arise. ▪ Through research and business foundation make financially sound decisions and provide value to the company’s bottom line while maintaining a Just in Time (JIT) inventory solution to keep inventory at a minimum.▪ Projectized the entire event, scheduled SIP trunks and PRI service, scheduled install and cutover to the new systems, Integrate multiple carriers for voice and data needs, allowing there to be redundancy on the network therefore providing maximum voice and data network uptime. ▪ Manage and influence customer and internal top management expectations by capturing requirements on front end making sure all stakeholders maintain 20/20 vision on original goals.

Bentonville, Ar

Hired as expert in Technology, Hardware and Installation, reported to owner, supervised 8 staff.▪ Provided sales engineering support for all sales personnel; increased sales closings by 130%.▪ Consulted with clients to gather information, understand their pain points, intended goals, and vision, then aligned with budget to create solutions.▪ Contributed to RFP and RFQ responses, managing individual cases requiring special product or service pricing.▪ Provided outside the box solutions for hosted call center environment for Dell computers.▪ Designed and managed 32 building fiber optic campus ring installation, and installed phones, network, and VLAN's throughout.▪ Enabled management to redirect time to additional sales efforts by vastly improving project turnaround time.▪ Managed projects, including identification of milestones, creation of schedules, securing client materials, and coordinating client review and approvals.

Springdale, Ar

Hired for my Navy experience and reported to the owner.▪ Installed and tested digital phone systems, cabling, and network hardware such as multiplexers, routers, and switches to customer premises. ▪ Performed quality workmanship, and maintained accurate records and documented all problems.▪ Coordinated logistics for all materials and equipment, maintained inventory and prepared technical documentation. ▪ Created accurate databases for installs, verified and tested existing stations and cables, and placed phones.▪ Programmed, cross-connected, tested new phone installs, and installed new equipment and added capacity or upgraded new equipment.▪ Worked with customers to determine jack locations and to create cable maps.

Personnelman

Master'S Degree, Leadership And Ethics

Master'S Degree, Leadership And Ethics

Master'S Degree, Strategic Leadership

•LEAD teams and units with effective communications •Enhance CRITICAL THINKING to creatively overcome obstacles •Implement STRATEGIES.

Masters, Operations Management

Bach.Of Science, Information Technology

Education record