Dustin Demers Email & Phone Number

Vancouver, BC, CA

• Implemented a helpdesk and knowledge base solution by utilizing Spiceworks, which allowed us to track and document customer issues, as well as increase team performance and collaboration by 13%
• Provided post-sales support to customers/clients focusing on deployment, installation guidance, network trouble-shooting, maintenance and upgrading of systems and hardware, at times in collaboration with external IT.
• Installed, configured, and maintained internal computer systems, software, and peripherals to ensure optimal performance and security
• Designed, updated, and implemented technical documentation to reflect changes in system configurations, hardware and settings.
• Monitored and maintained IT inventory, including hardware and software licenses, and assisted with procurement as needed

Pitt Meadows, British Columbia, Canada

• Provided support and equipment to Telus technicians, as well as assisted with integration of Telus product into SAP EWM,
• Planned and managed operations for the warehouse and team, including collaborating with dispatch to mitigate inventory related issues that technicians faced
• Designed a bin system based upon my previous experience to coincide with Telus system requirements, to mitigate potential inventory control issues and to create an ease of access for team members
• Coordinated operations related to logistics with locations in Pitt Meadows, Calgary, Kelowna, and Victoria

Port Coquitlam, British Columbia, Canada

• Responsible for processing the documentation in correspondence to shipping and receiving procedures while following BRC standards in accordance to the policies and procedures established at Ingredients Plus Distribution
• Assisted upper-management with transitioning company systems to a WMS and SAP client, as well as cataloguing and creating a database of goods available at the company, which was used for a trial run of the new system
• Continuously provided support to customers by assisting them with stock related inquiries and order processing

Vancouver, British Columbia, Canada

• Promoted to a leadership position where I managed a team of four workers to complete large volume warehouse orders, and provide assistance by managing inventory levels
• Assisted office personnel with warehouse documentation, the routing of company vehicles, as well as stock allocation for sales representatives
• Operated a variety of equipment and machinery including, but not limited to forklifts, scissor lifts, cross-docks, reach trucks, and electric walkies

Computer Systems Technology Diploma, Computer Science

Participants are introduced to solving object-oriented design problems and building applications in C++, along with using Algorithms.

Applied Computer Information Systems Certificate, Computer Science

Successful participants become expert end-user of a Windows personal computer, proficient in typical MS Office applications, followed by.